Tanya Hussain
Avon
Summary
Results-driven professional specializing in business administration and leadership within Human Resources. Experienced in managing recruitment processes, onboarding programs, and training sessions to develop high-performing teams. Strong analytical skills with a focus on performance metrics, budgeting, and quality control. Focused on enhancing client satisfaction and building brand loyalty through transparent practices and effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Executive Director
Navarro Trucking LLC
2022 - Current
- Developed organizational strategies to enhance operational efficiency and team productivity.
- Implemented performance metrics to evaluate program effectiveness and drive continuous improvement.
- Led cross-functional teams in executing initiatives aligned with organizational goals and vision.
- Cultivated partnerships with stakeholders to expand service offerings and community outreach efforts.
- Facilitated training sessions to enhance staff competencies and promote professional development.
- Oversaw budget management processes ensuring alignment with strategic objectives and resource allocation.
- Analyzed industry trends to inform decision-making and adapt strategies for future growth opportunities.
- Advocated for policy changes to improve service delivery and support organizational mission success.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
HR Generalist/Contractor
MORRIS GROUP INC
08.2021 - 12.2021
- Provided managers and employees with a broad range of support related to administrative support related to human resource, payroll, benefits and leave of absences. Responsible for recruitment, ensuring polices, processing multi-state payroll and related reporting, while administering employee benefits and leave of absences.
- Attract and retain talent through internal job posting system (CNC Machine tools/engineers)
- Ensuring policies and procedures are implemented
- Counseling employees through any concerns/issues that may occur
- Ensure the accuracy of payroll data transferred from Kronos HRIS system to the payroll system
- Prepare and maintain payroll records; audit employee time files; identify errors, inconsistencies, and omissions in areas of work responsibility
- Ensure employee benefit deduction amounts are accurately reflected in the payroll system both for open enrollment and ongoing basis
- Compute wage and overtime payments, special pays, benefit contribution
- Handle employee benefit inquiries to ensure quick, equitable, and courteous resolution
- Process employee benefit terminations in a timely manner
- Produce payroll reporting after each pay cycle
- Process long term disabilities, determine eligibility for Family and Medical leave (FMLA) and short-term disability
- Counsel with employees and supervisors’ concerns leave benefits
General Manager
NEW YORK SPORTS CLUB
01.2019 - 01.2021
- Maximize profitability by overseeing operations, driving sales, and implementing new objectives and strategies. Strengthen the workforce by spearheading interviewing, hiring, and training for highly qualified candidates. Enhance productivity by scheduling based on peak hours, lowering payroll costs.
- Advance product and service visibility with cutting-edge marketing solutions.
- Effectively implement and sell policies and procedures to improve business needs
- Participates in developing department goals, objectives, and systems
- Counsel supervisors on employee performance issues (weekly, monthly, quarterly, annually)
- Updating compensation to reflect employees’ performances
- Ensure compliance of all applicable regulatory laws such as ADA, FMLA etc.
- Establish and maintain department records and reports to provide better insight on club issues
- Implement polices to ensure consistent and fair treatment for employees (Open door policy!)
- Create and design training plans that increase skill sets of employees to increase sales productivity
- Direct finance including A/R, budgeting, expense reporting, and cost-saving.
- Mitigate depletion of items through timely inventory management.
- Effectively supervise and coach a wide range of teams including managers, exercise instructors, maintenance, and personal trainers.
- Obtain competitive pricing by building relationships with key vendors.
- Achieved 30% over budget due to sound direction and industry acumen.
Customer Service Manager
01.2015 - 01.2019
- Served as the driving force behind notable 60% increase in business retention by prioritizing customer needs and boosting brand trust. Maintained fully stocked shelves to promote profitability. Controlled overhead fees through needs-based staff scheduling. Implemented innovative sales plans for ideal results.
- Ensuring employee/Member satisfaction
- Led A/R duties including collections, billing, and account reconciliations.
- Executed consultations to identify member requests and offer solutions.
- Refined expectations and established competitive goals for teams.
- Counselled employees through any concerns/matters
- Recruitment through internal job posting site (interviewing/hiring)
- Training and development to ensure proper skill sets
- Conflict Resolutions
Memberships Consultant
01.2014 - 01.2015
- Repeatedly exceeded expectations as a high performer, continuously reaching and outpacing personal and club sales goals. Centralized focus on maintaining notable closing rates and new member enrollments through personalized presentations and pitches. Promptly addressed client concerns and questions.
- Secured a spot as the #1 Sales Consultant due to dedication to excellence.
- Thrived under the pressure of a fast-paced, quota-driven environment.
- Employed use of strong communication and interpersonal skills while interfacing with clients to build a positive rapport.
Education
Bachelor of Arts - Physiological Science, m. in Business
Central Connecticut State University
New Britain, CT01.2021
Skills
- Business administration and operations management
- Written communication
- Project management
- Logistics coordination
- Human resources and employee relations
- Recruitment and onboarding
- Payroll and benefits administration
- Leave management
- Record keeping
- Customer success and retention
- Goal setting and objectives
- Visionary leadership
Certification
Bookkeeping certification
Related Coursework
- Research Methods
- Abnormal Psychology
- Social Psychology
- Marketing
- Organizational Management
- Business Organizational Management
- Entrepreneurship
- Finance
Timeline
HR Generalist/Contractor
MORRIS GROUP INC
08.2021 - 12.2021
General Manager
NEW YORK SPORTS CLUB
01.2019 - 01.2021
Customer Service Manager
01.2015 - 01.2019
Memberships Consultant
01.2014 - 01.2015
Bachelor of Arts - Physiological Science, m. in Business
Central Connecticut State University
Executive Director
Navarro Trucking LLC
2022 - Current