Tanya Incanno
Montvale,NJ
Summary
Highly organized, empathetic administrative professional with strong experience in patient communication, front desk operations, healthcare documentation, and coordination. Seeking an administrative position within a mission-driven mental health organization, focused on delivering exceptional patient experience rather than direct treatment. Known for remaining calm and solutions-oriented in fast-paced environments while ensuring every patient feels welcomed and supported.
Overview
2026
2026
years of professional experience
Work History
Bilingual Speech Evaluation Specialist
City Pro Group
New York, New York
01.2012 - 11.2025
- Coordinated appointments by communicating effectively with caregivers, administrators, and clinicians.
- Prepared detailed documentation with emphasis on accuracy and clarity.
- Maintained confidential records in compliance with HIPAA regulations.
- Demonstrated professionalism and problem-solving skills while managing high-volume administrative tasks.
Speech Language Pathologist
Guild For Exceptional Children
Brooklyn, Connecticut
09.2008 - 12.2016
- Communicated regularly with families and staff.
- Organized and maintained documentation.
- Assisted with scheduling, correspondence, and trainings.
Medicaid Service Coordinator
Community Resources Staten Island
Staten Island, New York
2003 - 2004
- Conduct regular home visits, habilitation observations, and collateral contacts to monitor progress and overall well-being.
- Assist individuals and families in accessing community programs, benefits, entitlements, and healthcare services.
- Coordinate with interdisciplinary team members to facilitate service referrals, scheduling, and follow-through.
- Document all contacts, updates, and service activities in a timely, accurate, and Medicaid-compliant manner, using electronic record systems.
- Advocate for individuals in areas such as education, employment, housing, medical care, and behavioral supports.
Ensure ongoing communication with families, guardians, and care providers to promote consistency and collaboration.
Office Coordinator
Modern Dentistry
Brooklyn, New York
1999 - 2002
- Served as primary point of contact for all patients entering practice.
- Managed multi-provider scheduling, appointment reminders, and follow-up coordination to enhance workflow.
- Completed insurance verifications and authorizations, submitted claims, and addressed billing inquiries.
- Communicated treatment plans, financial responsibilities, and office procedures clearly to patients.
- Maintained HIPAA-compliant records and processed payments efficiently.
- Created a professional and welcoming environment for patients and families.
Education
Master of Science - Speech-Language Pathology
Long Island University
Brooklyn, NY05-2007
Bachelor of Arts - Psychology
Hunter College
New York (City), NY05-2003
Skills
Patient communication with warmth and professionalism
Front desk, intake, and check-in/check-out procedures
Appointment scheduling and workflow coordination
Insurance verification, billing support, and payment collection
High-volume phone communication and patient follow-up
EMR systems, G-Suite, Microsoft Office, adaptable to new platforms
Strong organization and attention to detail
HIPAA compliance and record management
Fluent in Russian and Ukrainian
Timeline
Bilingual Speech Evaluation Specialist
City Pro Group
01.2012 - 11.2025
Speech Language Pathologist
Guild For Exceptional Children
09.2008 - 12.2016
Medicaid Service Coordinator
Community Resources Staten Island
2003 - 2004
Office Coordinator
Modern Dentistry
1999 - 2002
Master of Science - Speech-Language Pathology
Long Island University
Bachelor of Arts - Psychology
Hunter College