Tanya Jackson
Lansing,IL
Summary
Collaborative Human Resources Professional with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
People Services Generalist
Plymouth Place Senior Living
LaGrange Park, Illinois
06.2022 - Current
- Oversee all areas of the recruitment process: Bringing in new talent in all required clinical and support roles.
- Create, edit and update all job descriptions to assure it provides thorough job description and requirements needed for each open roles.
- Conduct all phone screens of qualified applicants, schedule all in person interviews between applicants and managers, negotiate and present all offer letters to new hires, assist with onboarding process and oversee as needed. Setup all new staff with required Relias Training upon starting their new roles.
- Meet with management staff weekly to discuss open roles, any changes to the job descriptions and to discuss new strategies to assure we're attracting and hiring proper applicants.
- Meet weekly with staff to assure they are satisfied within their roles and if any assistance is needed in any area for continued successes in their careers. Also conduct 30, 90 and Stay Interviews with new staff assisting with retention efforts.
- Assist with monthly orientations assuring all new hires receive all necessary materials and critical information to help them succeed in their new role, speak on bonuses and benefits.
- Assist with employee relations, speaking with and advising on different issues that may arise.
Human Resources/ Site Manager
IH Services/ Amazon
Joliet, Illinois
11.2021 - 06.2022
- Recruit and hire new staff for all areas needed in Housekeeping to maintain all areas in the Amazon facility.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill set.
- Manage and oversee the operations, schedules and employee issues of all staff daily, staffed up to 40 employees in this facility.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Attend all morning with with all Amazon department of leaders to hear the needs of the building and meet with safety manager to assure we were in compliance.
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conduct safety checks daily in areas daily and weekly walks with Safety Management to assure all areas of cleanliness and maintained safety.
Human Resources/ Assistant Administrator
Thornton Heights Terrace
Chicago Heights , Illinois
05.2020 - 11.2021
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed and oversee 4 departments and it's managers daily assuring all we're running smoothly and efficiently: Maintenance, Housekeeping, Dietary and Front Office.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Distribute trust fund monies twice weekly to all residents.
- Organize and conduct monthly Resident Councils meetings with all residents assuring all needs were heard and met
Operations Manager/ Recruitment
The Abington Of Glenview
Glenview, Illinois
04.2018 - 04.2020
- Manage staff daily in Housekeeping, Laundry and Central Supply. Oversee, monitor and assign daily duties.
- Built and strengthened successful relationships with all management staff and outside vendors
- Conduct daily safety and inspection checks to all areas of the facility to assure cleanliness and safety of all areas.
- Meet with all Department Managers and Administrator daily to discuss important topics as it relates to the needs of our building and those needs of all residents.
- Implementation of all employee in-service, trainings and or any new facility rules and regulations, especially during times of annual survey.
- Conduct biweekly payroll functions for 3 departments assuring all time was input properly to our corporate Human Resources Department.
- Recruit, screen and hire new staff for department needs; address employee issues and conduct terminations as needed.
- Assist with and speak as a department leader to all new hires during orientations.
- Act as M.O.D monthly along with other department leaders assuring that all departments functioned well and all resident needs are met under my watch; address any issues and input a final report to the Administrator at shift's end.
Education
Master Of Business Administration - Business Administration And Management
03.2015
- Member of National Technical Institute, 3.62 GPA Honors Graduate
Bachelor Of Applied Arts And Science - Interdisciplinary Studies
03.2010
Associate Of Applied Science - Medical Assistant/ Office Administration
03.2005
Skills
- Account Management
- Report Preparation
- Customer Relations
- Senior Leadership Support
- Conflict Resolution
- Problem-Solving Ability
- Conflict Mediation
- Clerical Support
- Quality Control
- Critical Thinking
- Typing Proficiency
- Computer Proficiency
- Team Development
- Executive Management Support
- Medical Terminology Knowledge
- Call Volume and Quality Metrics
- Prioritization
- Documentation
- Proofreading
- Calendaring
- Research
- Coordination
- Spreadsheets
- Closing Sales
- Project Management Abilities
- Training Development Aptitude
- Staff Training
- Microsoft Excel
- Microsoft Word
- Teambuilding
- Training and Development
- Decision-Making
- Dependable and Responsible
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Self-Motivated
- Attention to Detail
- Planning and Coordination
Certification
- HR Business Consultant & Recruitment Training - 4/2023
- SHRM Certification - In Progress to take exam May-July 2023
Timeline
People Services Generalist - Plymouth Place Senior Living
06.2022 - Current
Human Resources/ Site Manager - IH Services/ Amazon
11.2021 - 06.2022
Human Resources/ Assistant Administrator - Thornton Heights Terrace
05.2020 - 11.2021
Operations Manager/ Recruitment - The Abington Of Glenview
04.2018 - 04.2020
ITT Technical Institute - Indianapolis - Master Of Business Administration, Business Administration And Management
Governors State University - Bachelor Of Applied Arts And Science, Interdisciplinary Studies
Robert Morris University - Illinois - Associate Of Applied Science, Medical Assistant/ Office Administration
- HR Business Consultant & Recruitment Training - 4/2023
- SHRM Certification - In Progress to take exam May-July 2023
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