Tanya Jackson-Wilson
Bloomington,IL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm
Bloomington, IL
05.2023 - 12.2024
- Determined liability according to applicable laws and coverage provisions.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Developed effective relationships with customers through communication via phone or email.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Ensured that all documentation was accurately entered into the system.
- Attended continuing education courses related to insurance regulations and best practices.
- Signed payment approvals accepted claims.
- Provided excellent customer service throughout the entire claims process.
- Collaborated with fellow team members to manage large volume of claims.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Maintained timely and accurate records of all claim activity.
- Investigated, evaluated, and negotiated settlements of assigned claims.
- Identified potential fraud indicators and escalated to appropriate personnel for further investigation.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Senior Loan Specialist
OneMain Financial
Normal, IL
01.2022 - 05.2023
- Tracked and managed new leads and followed up on referral business.
- Reviewed loan applications and credit reports to ensure accuracy of information and compliance with applicable regulations.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed loan agreements to confirm completeness and accuracy.
- Approved loan within specified limits or referred to appropriate approval level.
- Organized annual review process of existing loans in order to determine eligibility for refinancing or modification.
- Developed loan contracts and explained contract terms to clients.
- Researched customer complaints regarding billing errors or discrepancies.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Processed loan payments according to terms of the loan agreement.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Delivered high levels of customer service to facilitate smooth processes.
- Evaluated and approved loan applications based on established criteria.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Assistant Property Manager
Evergreen Realty Group
Chicago, IL
04.2021 - 11.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Monitored compliance with applicable laws including fair housing regulations.
- Responded quickly to emergency situations involving tenants or properties.
- Scheduled maintenance calls.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
Assistant Property Manager
TLC Management
Chicago, IL
07.2020 - 01.2021
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Updated tenant and unit information to keep current in housing database.
- Prepared monthly financial reports for review by the property manager.
- Explained policies and procedures to tenants and enforced rules.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Conducted tours of vacancies with prospective tenants.
- Conducted market research to determine competitive rental rates for properties.
- Handled resident complaints and expedited maintenance requests.
- Collected first month's rent along with security deposit prior to move-in date.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Collected monthly assessments, rental fees, deposits and payments.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared detailed budgets and financial reports for properties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Assisted property manager in leasing and marketing activities.
- Conducted apartment tours for potential tenants and answered questions about property.
Leasing/Network Marketing Professional
IVC Titan Management
Westmont, IL
11.2019 - 07.2020
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of correspondence with and from tenants.
- Conducted market research to identify competitive rental rates in the area.
- Managed and oversaw operations, maintenance and administration of properties.
- Screened applicants for creditworthiness and background checks.
- Negotiated and finalized lease agreements with tenants.
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed existing lease contracts for accuracy and completeness.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Monitored competitor pricing structures in order to remain competitive in the marketplace.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Created marketing materials such as brochures, flyers, and videos highlighting features of each property.
- Developed relationships with local real estate brokers and agents to increase visibility of available units in the area.
- Ensured compliance with fair housing regulations when renting out units.
- Used conflict resolution skills to quickly resolve issues among residents.
- Developed strategies for improving customer service experience during the leasing process.
- Encouraged prospective tenants to fill out applications after property tours.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Real Estate Inspector/Marketing Specialist
FirstKey Homes
Lombard, IL
03.2018 - 11.2019
- Monitored construction sites to verify adherence to environmental regulations and sustainability practices.
- Implemented and oversaw inspection schedules to ensure timely and efficient completion of tasks.
- Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
- Assisted in training new inspectors on safety protocols and standards.
- Documented all inspection results accurately in accordance with established guidelines.
- Reviewed and analyzed statistical data from inspection reports to identify trends and areas for improvement.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Provided technical support for the development and implementation of quality control systems and procedures.
- Calibrated products to match design and operational specifications.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Participated in training to strengthen and develop inspector competencies.
- Documented inspection findings, prepared comprehensive reports, and communicated results to stakeholders.
- Promoted active listings through social media marketing, open houses and newsletters.
- Developed marketing materials such as brochures, flyers and website content.
Assistant Property Manager
Eastlake Management
Chicago, IL
02.2017 - 03.2018
- Initiated eviction proceedings when necessary according to state law guidelines.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Prepared monthly financial reports for review by the property manager.
- Explained policies and procedures to tenants and enforced rules.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Updated tenant and unit information to keep current in housing database.
- Collected monthly assessments, rental fees, deposits and payments.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Handled resident complaints and expedited maintenance requests.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Recommended clarifications and changes in program policies to director of property management.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Met with prospective tenants to show property and assess applications or sign leases.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Processed evictions when necessary in accordance with state laws and procedures.
- Built relationships with service vendors and submitted associated billing statements.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Prepared detailed budgets and financial reports for properties.
- Exercised direct supervision over property staff.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Real Estate Leasing Agent/Real Estate L/Real Estate Leasiin/Real Estate Leasiing/Real Estate Leasii/Real Estate Lea/Real Estate Le/Real Estate Leasin/Real Estate/Independent Sales Contractor
Kale Realty West
Chicago, IL
02.2012 - 09.2016
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Negotiated lease agreements with tenants and landlords.
- Analyzed feedback from current residents regarding satisfaction levels with living conditions.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Updated listing information on multiple websites including Craigslist and Zillow.
- Advised tenants on their rights and responsibilities under the terms of their leases.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
- Identified and developed new customer relationships through networking, cold calling, and referrals.
- Negotiated contracts with clients ensuring profitable pricing for both parties.
- Generated leads per month and worked to convert customers with success rate.
- Maintained and increased account sales by consistently making suggestions and recommendations to existing clients on new and updated products.
- Maintained accurate records of all sales activities using CRM software applications.
- Built strong relationships with key decision makers within client organizations.
Education
Associate of Science - Computer System Specialist
Robert Morris University
Chicago, IL12-1993
Skills
- Financial acumen
- Policy interpretation
- Legal compliance
- Claims investigation
- Claims analysis
- Secure data practices
- Fraud detection
- Documentation skills
- Analytical skills
- Time management abilities
- Problem-solving abilities
- Payment collection
- Leasing and sales
- Rent collection
- Accounting operations
- Staff management
- Multi-family property management
- Property management expertise
- Marketing and advertising
- Fair housing mandates
- Loan evaluations
- Loan processing
- Loan approvals
- Loan servicing
- Credit option explanation
- Effective communication
- Credit analysis
- Data backup and recovery
- Data formatting
- Data collection
- Time management
- Data analysis
- Yardi software
- Staff training and development
- Budget control
- Analytical and critical thinking
- Microsoft office 365
Certification
- Real Estate Leasing License
- Certified Notary Public
References
References available upon request.
Timeline
Claim Specialist
State Farm
05.2023 - 12.2024
Senior Loan Specialist
OneMain Financial
01.2022 - 05.2023
Assistant Property Manager
Evergreen Realty Group
04.2021 - 11.2021
Assistant Property Manager
TLC Management
07.2020 - 01.2021
Leasing/Network Marketing Professional
IVC Titan Management
11.2019 - 07.2020
Real Estate Inspector/Marketing Specialist
FirstKey Homes
03.2018 - 11.2019
Assistant Property Manager
Eastlake Management
02.2017 - 03.2018
Real Estate Leasing Agent/Real Estate L/Real Estate Leasiin/Real Estate Leasiing/Real Estate Leasii/Real Estate Lea/Real Estate Le/Real Estate Leasin/Real Estate/Independent Sales Contractor
Kale Realty West
02.2012 - 09.2016
Associate of Science - Computer System Specialist
Robert Morris University
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