Tanya Jacquez
Colorado Springs,CO
Summary
Results orientated team leader, with a successful track record of managing teams streamlining processes and delivering results. Experienced in developing and executing strategies to increase production and profitability. Skilled in using data driven insights to identify areas for improvement and ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Electrical Operations Manager
WireNut Home Services
09.2019 - Current
- Responsible for the success of a 8.5 million dollar Electrical Department. Grew department from 3 million in 4 years
- Developed talented team, participating in hiring, coaching, and performance management processes. 5 National Champions
- Reviewed financial statements, sales reports, and other performance data to measure productivity identified trends developed solutions
- Established and monitored KPIs to optimize team performance. Decreased recall percentage from 21% to 2%. Labor from 27% to 21%. Average sales ticket to over 3,000 from 1,000.
- Implemented Second look program to increase equipment sales by having most talented electricians make equipment replacement recommendations. Took equipment sales from 19% of revenue to 65%
- Sought continuing education opportunities to stay current with industry trends.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Patient Care Manager
Vanguard Skin Specialists
09.2016 - 09.2019
- Overseas Front desk and administrative operations across 5 office locations
- Ensures administrative functions provide excellent service, meet targets, and enable providers to provide care
- Recruit, train, coach, supervise, discipline and terminate staff
- Ensure all office equipment is functioning supplies are stocked and space is welcoming and presentable
- Handle space and facilities maintenance and over site of all offices
- Actively assist with practice development actives build relationships with staff, patients and community
- HIPAA compliance officer
Clinic Director Medical Aid Station
USAF
04.2015 - 09.2016
- Directed dental and medical care of 150 Tricare beneficiaries, determined eligibility, coordinated care, processed referrals, and received authorizations.
- Maintained 100% compliance with HIPAA law and company policies regarding the storage, use and disposal of electronic and paper health/dental records
- Coordinated new vaccination program, researched/developed local policy and training. Coordinated supply and equipment needs with regional office.
- Supervised and managed $101,000 supply and $8,000 annual equipment account budget.
- Adaptability, coordinated alternate supply source during Turkish embargo of US products; researched, inspected and coordinated authorization for use of local source
- Resolved critical training gap, developed and co-taught bilingual food code training to restaurant increasing foreign employees knowledge of US sanitation practices
- Initiated medical claims audit of 62 insurance cases. Audit reviewed and identified excessive charges in 43 cases, preventing a $330,000 overpayment
Clinic Manager
USAF
02.2013 - 04.2015
- Directed clinic operations, oversaw scheduling of 2,000 visits. Revised process recapturing 960 visits/161,000 dollars and gaining 1,500 appointments annually
- Supervised regions largest paraprofessional program maintained records of training proficiencies on 24 including 6,000 hours of training.
- Coached 64 employees on paraprofessional healthcare management to include obtaining physiological measurements and recording medical treatment, diagnostic and therapeutic procedures and their effects. Evaluated performance annually
- Responsible for Quality Assurance/Control program implementation and completed 4 checklists, 523 line items, identified and developed solutions for 27 deficiencies
- Collaborated with design of clinic renovation ensured it meet infection control, HIPAA and code standards completed project three months ahead of schedule; maintained a 97% base medical readiness rating.
Independent Duty Medical Technician
USAF
02.2009 - 02.2013
- Organized medical records review prior to regional inspection, identified and corrected 52 discrepancies, unit earned "Outstanding" rating and accreditation
- Taught Cardio Pulmonary Resuscitation, First Aid and Emergency Medical Technician training and revamped Mater Training plan to meet training needs.
Education
MBA - Health Care Management
Colorado Technical University
Colorado Springs, CO05-2011
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO05-2009
Associate of Applied Science - Allied Health Science.
Community College of The Air Force
Montgomery, AL03-2008
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Staff Management
- Management
- MS Office
Timeline
Electrical Operations Manager
WireNut Home Services
09.2019 - Current
Patient Care Manager
Vanguard Skin Specialists
09.2016 - 09.2019
Clinic Director Medical Aid Station
USAF
04.2015 - 09.2016
Clinic Manager
USAF
02.2013 - 04.2015
Independent Duty Medical Technician
USAF
02.2009 - 02.2013
MBA - Health Care Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Applied Science - Allied Health Science.
Community College of The Air Force
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