Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Janssen

Amherst, NE ,NE

Summary

A seasoned professional with a proven track record at TJ and Sons, adept in project management and customer service. Excelling in multitasking and organization, I've consistently delivered projects on time, enhancing client satisfaction and fostering repeat business. My strategic planning skills and adaptability have driven success and efficiency across diverse roles.

Overview

17
17
years of professional experience

Work History

Contractor

TJ and Sons
02.2022 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.

Operations Manager

USA Communications
03.2011 - 10.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced turnaround time for project completion through effective resource allocation and
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Broadband Technician

Great Plains Communications
10.2021 - 02.2022
  • Responded to service requests during and after business hours.
  • Analyzed trouble tickets to identify problem causes.
  • Cooperated with server engineers for quality network solutions.
  • Conducted troubleshooting for telecommunications systems.
  • Managed implementation, add-on configurations and maintenance troubleshooting for optimized performance.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Lead Sales Associate

Cabelas
08.2008 - 05.2011
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Processed and stocked merchandise in accordance with store standards.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Education

High School Diploma - Bookkeeping And Accounting

West Smith County High
Kensington, KS
05.1996

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Project management
  • Scheduling and planning
  • Subcontractor relations
  • Subcontractor supervision
  • Project oversight
  • Equipment installation
  • Construction management
  • Equipment Repair
  • Staff management
  • Contract management
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communications
  • Superb management skills
  • Job bidding
  • Troubleshooting and diagnosis
  • Task prioritization
  • Critical thinking
  • Customer support
  • Proficient in software
  • Invoicing and billing

Timeline

Contractor

TJ and Sons
02.2022 - Current

Broadband Technician

Great Plains Communications
10.2021 - 02.2022

Operations Manager

USA Communications
03.2011 - 10.2022

Lead Sales Associate

Cabelas
08.2008 - 05.2011

High School Diploma - Bookkeeping And Accounting

West Smith County High

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Tanya Janssen