Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Jeffries

Chicago,IL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Amazon. Skilled in customer service and inventory management, I've established effective stakeholder relationships and significantly improved service delivery. Demonstrates strong time management and attention to detail, driving results and operational excellence.

Overview

13
13
years of professional experience

Work History

Associate

Amazon
09.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Housekeeping Room Attendant

Radisson Blu Hotel
06.2023 - 02.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Front Desk Receptionist/Night Auditor

Residence Inn Marriott
04.2011 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Education

Mediacal Assistance -

DesMoines Area CommunityCollege
Des Moines, IA
01.2008

High School Diploma -

Christian Fenger Academy
Chicago, IL
06.1994

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Product Inspection
  • Shipment Processing
  • Management Support

Timeline

Housekeeping Room Attendant

Radisson Blu Hotel
06.2023 - 02.2024

Associate

Amazon
09.2021 - Current

Front Desk Receptionist/Night Auditor

Residence Inn Marriott
04.2011 - 09.2020

Mediacal Assistance -

DesMoines Area CommunityCollege

High School Diploma -

Christian Fenger Academy

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Tanya Jeffries