Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Assessments
Timeline
Generic

Tanya Jermann

Orlando,FL

Summary

Skilled Food and Beverage professional with strong background in restaurant, bar, catering and event serving. Excellent leadership skills and team player. Always willing to learn or teach.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Catering Server/Bartender

Levy/ Kia Center
10.2022 - Current
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Skilled at working independently and collaboratively in a team environment.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Catering Bartender

Puff N Stuff Catering
10.2022 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Boosted customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Ensured compliance with local health codes, keeping bar area sanitized consistently throughout the event duration.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Demonstrated versatility in bartending styles, adapting techniques to fit the theme of each unique event.
  • Coordinated with venue staff on logistics such as set-up/break-down times, load-in procedures, and bar placement.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Server/Bartender

Chili's
06.2002 - 08.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Passionate about learning and committed to continual improvement.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High school diploma or GED - General

Edgewater High School
Orlando, FL
06.1994

Skills

  • Banquet Experience
  • Bartending
  • Upselling
  • Leadership
  • Sales
  • Communication skills
  • Time management
  • Liquor Law Compliance
  • Team Management
  • Hospitality and Guest Service
  • Responsible Alcohol Service
  • Honest and Dependable
  • Liquor, beer, and wine knowledge
  • Teamwork and Professionalism
  • Flexible and Adaptable

Accomplishments

  • Supervised team of 30 staff members
  • kept all paperwork updated
  • continuous training of all team members
  • directly trained all servers

Certification

  • ServSafe Alcohol
  • Servsafe food
  • Driver's License

Additional Information

I have worked in the restaurant business for over 30 years. I have harnessed a great understanding of the inner workings of the business through on the job training, often filling in as floor manager at Chili's throughout my 21 years with the company. I have a passion for leadership and motivation. I am outgoing and confident. I am proficient working with POS and Aloha. I am both a great leader and team player.

Assessments

  • Bartending, Proficient, 04/01/22, Understanding, pouring, and mixing drink orders
  • Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work

Timeline

Catering Bartender

Puff N Stuff Catering
10.2022 - Current

Catering Server/Bartender

Levy/ Kia Center
10.2022 - Current

Server/Bartender

Chili's
06.2002 - 08.2023

High school diploma or GED - General

Edgewater High School

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Tanya Jermann