Tanya Johnson
Columbus,Ohio
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
Work History
Assistant Manager
White Castle Distribution Center
Dayton , OH
03.2017 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Supervised operations team to support operational excellence and excellent customer service.
- Evaluated inspection reports and service tickets and prepared repair invoices.
Shift Manager
Walgreens
Columbus , OH
07.2010 - 02.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Customer Service Representative
Alliance Data
Columbus , Ohio
11.2010 - 09.2016
- Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
Automated Logistical Specialist
United States Army
Fayetteville , NC
06.1999 - 06.2010
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation
Education
Political Science
Wilberforce University
Wilberforce, OHSkills
- Information Confidentiality
- Supply Chain Management
- Shift Coverage
- Directing Team Members
- Vendor Performance Monitoring
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
Timeline
Assistant Manager
White Castle Distribution Center
03.2017 - Current
Customer Service Representative
Alliance Data
11.2010 - 09.2016
Shift Manager
Walgreens
07.2010 - 02.2017
Automated Logistical Specialist
United States Army
06.1999 - 06.2010
Political Science
Wilberforce University
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