Tanya Johnson
Alderson
Summary
Dynamic Sales Associate with proven expertise in customer service and cash handling accuracy at Shell Gas Station. Recognized for exceptional problem-solving and teamwork skills, consistently enhancing customer satisfaction. Adept at maintaining organized workspaces and managing store operations efficiently. Committed to delivering top-tier service and ensuring seamless transactions. Talented phlebotomist with a successful track record of collecting blood samples and performing laboratory procedures. Possesses strong attention to detail and excellent organizational skills. Committed to providing the highest quality of care to patients and ensuring that their needs are met. Experienced in working with a variety of medical equipment and laboratory techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volunteer
Earn and Learn
Rupert
07.2025 - 09.2025
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Observed rules and safety regulations of organization while carrying out assigned tasks.
- Participated in community clean-up and enrichment projects.
Sales Associate
Shell Gas Station
Sam Black
02.2025 - 04.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Certified Phlebotomy Technician
Beckley ARH
Beckley
04.2013 - 02.2014
- Adapted quickly to changing priorities in a fast-paced clinical setting.
- Restocked supplies needed for successful completion of venipuncture procedures.
- Verified accuracy of patient identification numbers during sample collection process.
- Ensured that all test results were accurately documented in patient charts.
- Maintained accurate patient records, ensuring confidentiality of all information.
- Performed venipunctures on patients of all ages, including infants and geriatric patients, with appropriate technique and skill.
- Prepared specimens for transport to the laboratory by labeling correctly and adhering to safety regulations.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
- Drew blood from capillaries by dermal puncture, such as heel, and finger stick methods.
Certified Phlebotomy Technician
Raleigh General Hospital
Beckley
01.2012 - 04.2013
- Verified accuracy of patient identification numbers during sample collection process.
- Calibrated lab instruments used in specimen collection process.
- Provided exceptional customer service while interacting with patients of diverse backgrounds.
Education
GED -
Greenbrier West High School
Charmco, WV09-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem solving
- Listening skills
- Reliable and punctual
- Store opening and closing
- Cash handling accuracy
Certification
- NHA certification
- Academy of Technology certified
References
References available upon request
Volunteer Experience
Volunteer, Earn and Learn, Rupert, WV, 07/01/25, 09/01/25, Grew ability to work independently while completing assigned tasks without direct supervision., Observed rules and safety regulations of organization while carrying out assigned tasks., Participated in community clean-up and enrichment projects.
Timeline
Volunteer
Earn and Learn
07.2025 - 09.2025
Sales Associate
Shell Gas Station
02.2025 - 04.2025
Certified Phlebotomy Technician
Beckley ARH
04.2013 - 02.2014
Certified Phlebotomy Technician
Raleigh General Hospital
01.2012 - 04.2013
GED -
Greenbrier West High School
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