Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Jones-Delmore

Prairieville,LA

Summary

Experienced Customer Service Supervisor bringing four years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Customer Service Supervisor

USPS
11.2018 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Created customer support strategies to increase customer retention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Rural Carrier Associate

USPS
04.2005 - Current
  • Maintained records on customers with mail forwarding and change of address requests.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Organized mail ahead of delivery runs for correct routing.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Ward Clerk

St Elizabeth Hospital Medical Center
10.2000 - 11.2004
  • Organized paperwork for doctors, nurses and patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Filled out records, staffing sheets and patient documents.
  • Stored and retrieved permanent records on daily basis.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented latest information in computer system and printed paperwork.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Med-Surge, Telemetry, and Emergency Room department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Managed incoming calls and directed to appropriate department.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Monitored inventory levels and advised management of need for replenishment.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Enhanced office productivity by handling high volume of callers per day.

Education

High School Diploma -

Ascension Catholic High School
Donaldsonville, LA
05.1989

Skills

  • Union Negotiations
  • Creative Solutions
  • Account Management
  • Staff Training
  • Evaluate Performance
  • Administration and Operations
  • Loyalty Programs
  • Customer Service Management
  • Google Spreadsheets
  • Customer Relationship Management
  • Rewards Programs
  • Special Assignments
  • Professional Phone Etiquette
  • Customer Relations
  • Behavior Identification
  • Handling Complaints
  • Making Announcements
  • Annual Performance Reviews
  • New Hire Training

Timeline

Customer Service Supervisor

USPS
11.2018 - Current

Rural Carrier Associate

USPS
04.2005 - Current

Ward Clerk

St Elizabeth Hospital Medical Center
10.2000 - 11.2004

High School Diploma -

Ascension Catholic High School

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Tanya Jones-Delmore