Tanya Kaltenberg
Sun Prairie,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Practice Manager
Healthy Pet Veterinary Clinic
06.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
Training Manager
Sit Means Sit Dog Training
08.2016 - 06.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Assisted in development of employee assessments to measure training value.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager
Mounds Pet Food Warehouse
08.2012 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Lead Caregiver/Pet Groomer
Aunt B's Pet Resort & Spa
03.2008 - 10.2013
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Pet Sitter
Creature Comforts Pet & Home
06.2010 - 05.2011
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence..
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Followed pet care instructions for dietary needs and medication regimens.
Education
High School Diploma -
DeForest Area High School
DeForest, WICertified Pet Groomer -
Wisconsin School of Professional Pet Grooming
Oconomowoc, WISkills
- Business Administration
- Staff Development
- Team Leadership
- Schedule Preparation
- Complex Problem-Solving
- Lead Generation
- Verbal and Written Communication
- Time Management
- Customer Service
Timeline
Practice Manager
Healthy Pet Veterinary Clinic
06.2023 - Current
Training Manager
Sit Means Sit Dog Training
08.2016 - 06.2023
Assistant Manager
Mounds Pet Food Warehouse
08.2012 - 09.2016
Pet Sitter
Creature Comforts Pet & Home
06.2010 - 05.2011
Lead Caregiver/Pet Groomer
Aunt B's Pet Resort & Spa
03.2008 - 10.2013
High School Diploma -
DeForest Area High School
Certified Pet Groomer -
Wisconsin School of Professional Pet Grooming
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