Tanya Keenan
Receptionist/ Front Office
Everett,WA
Summary
Dynamic and detail-oriented professional with extensive experience at Bethany at Silver Lake, excelling in client relations and front desk operations. Proven ability to enhance office efficiency through effective scheduling and multi-tasking. Skilled in Microsoft Office and committed to maintaining confidentiality while delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Receptionist/Front Office Assistant
Bethany at Silver Lake
03.2015 - Current
- Directed front desk operations, executing receptionist duties to enhance office efficiency.
- Supervised inventory management, ensuring adequate stock levels and streamlined office functionality.
- Handled multiple-line phone systems, capturing detailed messages accurately.
- Scheduled and confirmed client and departmental appointments, ensuring timely coordination.
- Provided administrative support through document typing, filing, and prompt data entry tasks.
- Monitored reception area for hazards, maintaining a safe environment for visitors and staff.
- Managed client accounts by updating personal and financial information while protecting confidentiality.
Filter Agent
Receivables Performance Management
01.2014 - 03.2015
- Managed 150 calls per hour, resolving inquiries and complaints with professionalism.
- Accurately entered and updated customer information in the system.
- Identified and escalated priority issues for prompt resolution.
- Documented call information in accordance with standard operating procedures.
- Utilized CRM software to track account statuses and interactions efficiently.
- Facilitated effective communication between clients and internal departments to address issues.
- Educated clients on payment options and company policies thoroughly.
- Conducted account reviews and assessed payment arrangements to ensure client satisfaction.
Residential Counselor
Pioneer Human Services
01.2012 - 01.2014
- Facilitated group therapy sessions to improve interpersonal skills among clients.
- Developed individualized care plans tailored to specific resident needs.
- Monitored client behavior and documented observations for treatment teams.
- Provided emotional support and positive reinforcement to strengthen therapeutic relationships.
- Assisted clients with daily living activities and personal hygiene.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Responded swiftly to crisis situations, assessing necessary assistance levels.
- Maintained accurate documentation of client interactions and progress notes.
Office Assistant/Liaison
Farmers Insurance
01.2009 - 01.2011
- Organized and maintained filing systems for efficient document retrieval.
- Managed client communications to ensure timely responses and correspondence.
- Processed incoming claims documents for prompt review by staff.
- Coordinated inventory of office supplies, placing orders as required.
- Provided administrative support through copying, scanning, and filing paperwork.
- Performed accurate data entry into various computer systems.
- Greeted visitors, assessed needs, and directed them accordingly.
- Assisted with special projects by conducting research and compiling information.
Education
ATA Medical Information Technology -
01.2010
Leadership Series Training -
01.2008
Medical Office Secretary and GED -
01.1989
Skills
- Client relations and scheduling
- Multi-line phone system operation
- Document and file management
- Inventory management
- Microsoft Office proficiency
- QuickBooks and accounting
- Administrative support
- Data entry accuracy
- Office equipment operation
- Multi-tasking and prioritization
- Calm under pressure
- HIPAA compliance and confidentiality
- Customer service excellence
- Office administration
- Effective communication skills
- Time management and organization
- Problem solving and conflict resolution
- Team collaboration and visitor assessment
- Professional presentation
- Front desk operations and scheduling
- Recordkeeping and documentation reporting
Highlights And Qualifications
- 15+ years documented professional support in an office environment
- 20+ years of experience providing exceptional customer service
- Proficient in Microsoft Office proprietary software
- Knowledge of handling administrative and clerical tasks
- Skilled in handling multiple tasks and working under pressure
- Working knowledge of HIPAA and handling/storage of confidential material
Accomplishments
Bethany at Silver Lake Employee of the year 2020
References
Provided Upon Request
Timeline
Receptionist/Front Office Assistant - Bethany at Silver Lake
03.2015 - Current
Filter Agent - Receivables Performance Management
01.2014 - 03.2015
Residential Counselor - Pioneer Human Services
01.2012 - 01.2014
Office Assistant/Liaison - Farmers Insurance
01.2009 - 01.2011
Edmonds Community College - ATA Medical Information Technology,
Sunrise Services - Leadership Series Training,
Potomac Job Corps - Medical Office Secretary and GED,