Tanya Kimbrough

Leadership qualities which includes the ability to coach and develop other agents. Problem solving skills. Paying attention to detail. Highly organized with efficient time management skills. Analytical and decisive. Interpersonal, verbal and written communication skills. Work well in a team environment.

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.
• Evaluated performance to enhance skill development.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Managed team duties to maintain operational continuity and meet deadlines.

Organized individual coaching, interviews, and team discussions to improve dialogue.

collaboration.

Analyzed ongoing metrics enabling personalized training for better agent efficiency.

• Managed lead line calls, handling escalations, procedural inquiries, and scheduling issues effectively.

Worked alongside management and team members to address operational floor challenges.

Handled incoming calls and provided timely solutions to uphold service excellence.

Facilitated seamless daily processes by aiding Team Leads and Supervisors.

workflows.

Executed database updates post-interaction with cardholders and issuers for exact documentation.

• Locate and marked utilities this is buried underground. Customer service with homeowners and contractors. Conducted training and change management processes to improve operations. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. Light administrative duties such as input data into computer. Also sending daily emails.

• Maintaining the airfield, mowing and trimming the grounds. Maintenance the equipment, sanitation, wiring and repairs. Snow plowing and other various duties.

• Prune trees and shrubs using Chainsaws, handsaws, trimmers and other power equipment. Deadheaded annuals and flowering perennial to encourage further flowering and growth. Cared for established lawns by mulching, aerating and weeding.

• Generate and process tow record in the Auto process program. Respond to inquires from citizens pertaining to towed vehicles and parking concerns. Research state program to identify owners to towed vehicles. Provide customer service to citizens and Milwaukee Police Department. Provide citizens with information on

towing policies and reporting of stolen vehicles. Respond to Parking Checkers and Milwaukee Police Department inquires. Faxing and printing documents on a daily basis. Prioritize work assignments and multi-task, and answering high volume of calls consistently.