Tanya Knowles

Efficiently scheduled meetings, including coordination of complex arrangements, leveraging prior experience in scheduling tasks for 3 employees

• Conducted the scanning of documents with accuracy and attention to detail, ensuring all necessary files are properly digitized and stored
• Remotely Performed data entry tasks, specifically handling applications with precision and timeliness
• Proficiently utilized Microsoft Excel for organizing, analyzing, and manipulating data as required for various tasks
• Executed mail merge projects in MS Word, demonstrating proficiency in document processing and merging techniques
• Undertook other light administrative tasks as assigned, contributing to the smooth operation of the office environment
• Demonstrated proactive initiative by actively seeking additional tasks and responsibilities
• Communicate effectively regarding project status and completion, ensuring seamless workflow and coordination within the team
• Remotely Managed A multi-line phone system, routing approximately 15-20 calls and emails per day,
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Resolved escalated complaints and answered questions regarding policies and procedures
• Managed approximately 10-15 incoming Emails and calls per day from customers and clients
• Monitored Office supply needs with consistent inventory checks and requisition approvals
• Analyzed sales data to identify trends and make recommendations for improvement
• Interfaced directly with customers via Zoom when necessary in order to resolve issues quickly and efficiently
• Developed and implemented sales strategies to increase market share and profitability
• Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing
• Analyzed customer data to identify trends, preferences, and opportunities for growth
• Maintained up-to-date knowledge of industry developments through research activities and networking events
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Provided excellent customer service to both internal and external clients families via telephone or email communication
• Assisted with administrative tasks such as data entry, preparing reports, photocopying materials
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained accurate filing systems for documents such as invoices, contracts, and correspondence
• Greeted and welcomed clients, customers, and visitors in a professional manner
• Managed calendars to arrange schedules and appointments, coordinating meetings or travel
• Operated and maintained printer, fax, and copier to perform office functions
• Processed incoming mail and approximately 25-30 emails on a daily basis including sorting through packages and distributing them accordingly
• Scheduled appointments and maintained calendars for staff members
• Handled confidential information with discretion and professionalism according to company policies and procedures
• Used software programs to record, store, and analyze information
• Served as central point of contact for an average of 30 vendors and guests accessing building per day

• Directly assisted students and clients with severe health dangerous behaviors to change bad habits into better, healthy habits by following specific treatment plans put together by treatment team
• Assisted on average 10 students with learning and keeping daily living skills for a better quality of life
• Implemented behavior modification techniques such as positive reinforcement, token economy systems, and extinction procedures to decrease undesired behaviors
• Developed strategies to create a positive learning environment for clients with behavioral issues
• Utilized evidence-based practices to design individualized interventions for patients with challenging behaviors
• Attended professional development conferences to stay up-to-date on relevant research findings
• Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
• Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
• Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.