Results-driven Store Manager with extensive experience in retail operations, employee supervision, skilled in inventory management and customer service. Proven success in enhancing store performance through strategic planning and effective sales campaign execution. Adept at fostering teamwork and delivering exceptional customer experiences, leading to increased sales and customer loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Broker/Owner/Appraiser
Varnado Properties
Jackson, MS
01.2018 - 01.2025
Developed marketing plans in order to assist sellers to properly market their homes
Communicated with agents, sellers, buyers, attorneys and mortgage officers in the selling process
Guided home sellers and buyers throughout the selling process to ensure that everyone is satisfied with the transaction
Connected with other agents in the real estate industry in order to expand my network
Associate Broker/Realtor
Exit Realty
Flowood, MS
01.2015 - 01.2018
Consistently in top production for the agency and educating clients regarding various properties and assisting them on prices, mortgages, and market conditions with in depth knowledge of real estate laws, local economies, and fair housing laws
Demonstrated active listening skills with the ability to effectively understand the clients’ requirements
Expert in negotiating and trying to reconcile differences by bringing others together
Store Manager
Old Navy
Jackson, MS
08.2013 - 12.2014
Leadership accountability, store operations by studying metrics/operation reports to improve store productivity and customer focus through coaching of all employees
Analyzed the problems and adjust best practices/functions accordingly
February 2014, achieved best results for inventory and overall operations
Increased customer loyalty through customer engagement, enhanced merchandising and product knowledge
Re-branded the store with enhanced operations
Assistant Store Manager
Kohl’s Department Store
Hendersonville, TN
11.2004 - 08.2013
Successfully established records of accomplishments with this large department store and maintained responsibility of overseeing all aspects of operations of five departments, seven supervisors and up to 60 employees
Developed training material and conduct training sessions to implement best practices
Implemented the sales management efforts that achieved 105% of sales plan in each department from 2005 until 2009
Won the 2007 and 2009 “Best Results Award” for overall performance in each category
Helped achieve #7 in the company out of 1,003 stores for year-end metrics of 2009
Store Manager/Assistant Store Manager
Dick's Sporting Goods, Inc
Knoxville, TN
10.2001 - 11.2004
Success based on the ability to motivate associates, control costs, increase sales, reduce shrinkage, reduce employee turnover, exceed the companies' customer service standards, product training for leading sporting goods company
Promoted to Knoxville, TN, store in November 2003 to resolve operations, merchandising, and inventory issues at the #6 sales volume store out of the entire 300-store chain with annual sales of over $23 million
Managed softlines (apparel & footwear) for the #5 volume departments in the company with annual revenues that exceeded $12.5 million in 2003
Implemented departmental management directives in apparel that improved the department's sales growth ranking from #10 to #5 out of all 300 stores
Turned around the underperforming apparel department and achieved a 21% increase in sales over prior year, which was the #1 growth rate in the district in Huntsville
Education
Bachelor of Business Administration - Real Estate Finance
Middle Tennessee State University
Murfreesboro, TN
12.2009
Skills
Active listening skills
Administrative assistance
Account relationship development
Accurate record-keeping
Training development
Clear communication proficiency
Client relationship development
Team collaboration
Certification
Real Estate Broker
Real Estate Appraiser
References
References available upon request.
Timeline
Broker/Owner/Appraiser
Varnado Properties
01.2018 - 01.2025
Associate Broker/Realtor
Exit Realty
01.2015 - 01.2018
Store Manager
Old Navy
08.2013 - 12.2014
Assistant Store Manager
Kohl’s Department Store
11.2004 - 08.2013
Store Manager/Assistant Store Manager
Dick's Sporting Goods, Inc
10.2001 - 11.2004
Bachelor of Business Administration - Real Estate Finance