Summary
Overview
Work History
Education
Skills
Timeline
Barista
Tanya Laird

Tanya Laird

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

22
22
years of professional experience

Work History

Pharmacy Technician? Project Manager

Altruix
10.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
  • In charge of Syncing medications.
  • Setting up patients for pill packaging or strip packing.
  • QS1 software data entry
  • Work closely with caretakers and/or care navigators.

Pharmacy Technician

Choice Apothecary/ East Berlin Pharmacy
09.2001 - 09.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
  • In charge of pill packaging

Home Health Care Aide

A Helping Hand Home Health Care
02.2018 - 03.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Transported clients for medical and personal outings.

Evening Supervisor/Head of Housekeeping Department

Ski Round Top Mountain Resorts
10.2014 - 03.2016
  • Trained and mentored new and existing staff to achieve best practices.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Assisted customer in the lodge and cleaned the facility on a daily basis


Education

High School Diploma -

Bermudian Springs High School
York Springs, PA
06.1992

Skills

  • Order Verification
  • Drug Safety
  • Insurance Billing
  • Regulatory Compliance
  • Prescription Filling
  • Insurance Verification
  • Medication Dispensing
  • FDA Drug Safety Guidelines
  • Secure Storage of Medications
  • Patient Confidentiality
  • Problem-Solving Skills
  • Pharmacy and Customer Records Management
  • Medication Labels
  • HIPAA
  • Record Preparation
  • Medication Therapy Management
  • Confidentiality and HIPAA
  • Interpreting and Processing Medication Orders
  • Medicare and Medicaid Process
  • OTC Recommendations
  • Manual and Automated Medication Dispensing
  • Team Collaboration
  • Answering Customer Questions
  • Stocking Shelves
  • Drug Inventory Management
  • Workflow Optimization

Timeline

Pharmacy Technician? Project Manager

Altruix
10.2019 - Current

Home Health Care Aide

A Helping Hand Home Health Care
02.2018 - 03.2019

Evening Supervisor/Head of Housekeeping Department

Ski Round Top Mountain Resorts
10.2014 - 03.2016

Pharmacy Technician

Choice Apothecary/ East Berlin Pharmacy
09.2001 - 09.2019

High School Diploma -

Bermudian Springs High School

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Tanya Laird