Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
17
17
years of professional experience
Work History
Educational Aide
Lejeune High School
08.2023 - Current
Distributed teaching materials and arranged stations for specific activities
Worked with students in small groups to help reinforce learning objectives
Used online platforms to assist teachers and distance-learning for special education students
Developed positive relationships with each student through observation and learning experience and enhanced student development and growth
Supported students in need of extra support with close mentoring
Helped outside of the classroom to monitor and protect students, including assisting with bus and in cafeteria
Consistently enforced administrative policies to keep the school environment safe for all students
Observed students during activities and assignments to document their strengths and weaknesses
Taught students about positive social behaviors and skills for building relationships with others
Worked in mod to severe special needs classrooms.
Enhanced student learning by providing individualized support and guidance in various subjects.
Monitored student progress through regular assessments, adjusting instruction as needed to address weaknesses and build on strengths.
Participated in professional development workshops to stay current on best practices in education and improve teaching strategies.
Implemented classroom accommodations for students with special needs or disabilities, ensuring equal access to educational opportunities for all learners.
Provided tutoring and academic support, resulting in improved test scores for struggling students.
Provided one-on-one attention to struggling learners during class time, reinforcing key concepts for better comprehension.
Managed classroom behavior by implementing consistent expectations and consequences, maintaining a productive learning atmosphere.
Fostered a safe and supportive classroom environment where all students felt comfortable asking questions or seeking assistance.
Assisted students with special needs, promoting inclusion and fostering a positive learning environment.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Assistant Manager
Five Star Property Management
02.2007 - 08.2017
Developed organized filing systems for digital and analog documents
Performed basic administrative tasks to support office workflow
Updated office calendar with new meetings, events and appointments
Documented payments and expenses to keep financial records current
Received and directed incoming calls to appropriate personnel
Used advanced Microsoft Word skills to compose, prepare and edit correspondence
Ordered office supplies to meet functional needs
Scheduled, confirmed and rearranged internal meetings
Handled day-to-day needs and special projects with good multitasking and research skills
Maintained office records detailing budget information.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor's degree - Developmental Psychology
Liberty University
Lynchburg, VA
12.2023
Associate's degree - Medical Billing & Coding
Miller-Motte
Wilmington, NC
01.2016
Skills
Collaborative Teamwork
Parent-Teacher Communication
Creativity and Innovation
Behavior Modification
Special Education Support
Peer Mentoring
Instructional support
Test Preparation
Effective Communication
Calm and Patient Demeanor
IEP familiarity
Emotional Support
Additional Information
Model positive behaviors., Problem-solving, Multitasking, Maintain records, Task prioritization, Organization, Type 35+ words a minute, Lead group activities, Special needs experience, Teamwork, Communication skills, Customer Service, Call center, Medical terminology, Medical codes
Jobrelatedtraining
Administration skills in filing, billing, customer service, answering phones, management
Call service experience
Monitor students during various phases of the school day
Experience in providing assistance in toileting, feeding, and personal hygiene
Preparation of instructional materials related to classroom lessons
Supports the needs and efforts of the special education classroom
Performed administrative tasks to include attendance, filing, scheduling, and reviewing assignments
Worked with students in accordance with educational plans developed by specialist and educator
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