Tanya Lancaster

*Submitted billing to customers for approval

*Received damage investigations from the field and processed them to send to customers

*Handled all GPS and phones for employees

*Worked daily with field employees to ensure on time performance for our customers

*Answered incoming calls from contractors and homeowners and assisted them with questions

*Completed new hire paperwork for incoming employees

*Reconciled weekly and monthly reports for customers

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.