Dedicated administrative and clinical professional with over 20 years of administrative experience. Proven strengths in customer service, confidential records management, scheduling, documentation, and supporting diverse populations. Meticulous, organized, and adaptable with excellent communication skills and proficiency in Microsoft Office and medical/administrative systems.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Roger Williams University – Student Accessibility Services (SAS)
10.2024 - 12.2025
Served as the primary front-line contact for students, faculty, parents, and visitors via phone, email, and in-person communication while maintaining a warm, inclusive, and confidential environment.
Managed calendars, scheduled student appointments, coordinated meetings, and supported department events and logistics.
Processed and maintained confidential student records and accommodation files; ensured accuracy, security, and compliance with ADA/Section 504 requirements.
Coordinated exam accommodations, including printing, scanning, distribution, and escorting students as needed.
Supported office operations by ordering supplies, monitoring inventory, processing invoices and financial requests (Workday), and completing general clerical tasks.
Collaborated with SAS staff and other campus departments to support accessible learning initiatives.
Assisted with outreach, faculty communication, and accessibility awareness efforts.
Provided data entry, reporting, and support for ongoing SAS programs and special projects.
Clinician 3
High Point Treatment Center – BATC ATS 1
06.2023 - 07.2024
Managed a clinical caseload and participated in treatment team meetings.
Conducted assessments, treatment planning, and individual counseling sessions.
Completed daily progress notes, bio-psychosocial assessments, and discharge planning.
Facilitated daily group therapy sessions and documented group notes accurately.
Intern Clinician
High Point Treatment Center – Clinical Stabilization Unit
10.2022 - 07.2023
Performed patient assessments, treatment planning, and individual counseling.
Updated insurance paperwork and collaborated with multidisciplinary teams.
Facilitated group therapy sessions and completed clinical documentation.
Administrative Secretary
Sturdy Memorial Hospital – Case Management Department
01.2023 - 03.2023
Answered phones, directed calls, and supported case management staff.
Attended UR Committee meetings, transcribed and distributed minutes.
Retrieved patient charts and communicated with insurance companies regarding patient status and discharge needs.
Sent discharge packets to skilled nursing facilities and insurers.
Tracked insurance denials/approvals and performed quality control checks on required documents.
Medical Courier (Per Diem)
Miller’s Express
01.2013 - Current
Transported biomedical specimens, blood donations, and medical materials safely and efficiently.
Ensured proper handling of ambient, refrigerated, and frozen specimens in compliance with biohazard protocols.
Administrative Assistant
Spectra Tracey & Associates
01.2013 - 01.2016
Conducted research for candidate sourcing and coordinated interviews.
Managed communication between clients and candidates.
Performed a range of administrative and clerical tasks.
Client Services Assistant
Caris Life Sciences
01.2009 - 04.2011
Supported clients and resolved discrepancies to ensure timely case completion.
Ran data queries and maintained a database of PCP addresses.
Provided customer support, answered main phone lines, and coordinated report distribution.
Verified and delivered corrected reports and obtained physician approvals.
Administrative Assistant
Haese, LLC
05.1996 - 05.2007
Supported attorneys, paralegals, and management with phone coverage and document preparation.
Managed firm files, databases, spreadsheets, and correspondence.
Performed time entry for billing, coordinated mail merges, and supervised temporary support staff.
Handled shipping (UPS/FedEx) and transcribed dictation.
Education
Certificate - Substance Abuse Counseling Certificate Program
Bristol Community College – Online
01.2023
Certificate - Dental Assisting
Middlesex Community College
Bedford, MA
01.1991
Associate of Science - Executive Secretarial
Aquinas Junior College
Newton, MA
01.1988
High School Diploma - undefined
Saint Patrick's High School
Watertown, MA
01.1986
Skills
Administrative Operations & Front Desk Support
Confidential Record-Keeping & Compliance
Clinical Documentation & Treatment Support
Scheduling, Calendars, & Logistics Coordination
Customer Service & Client Relations
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data Entry & Database Management
Medical/Behavioral Health Environment Experience
Attention to Detail & Multitasking
Group Facilitation & Patient Assessments
Affiliations
Member of North Attleboro Elks Post 1011
Head of the Wildlife Committee
Certified Substance Abuse Counselor
Interests
Kayaking
I participate in a variety of outdoor recreational activities
Camping
Hiking
Volunteering
Timeline
Administrative Assistant
Roger Williams University – Student Accessibility Services (SAS)
10.2024 - 12.2025
Clinician 3
High Point Treatment Center – BATC ATS 1
06.2023 - 07.2024
Administrative Secretary
Sturdy Memorial Hospital – Case Management Department
01.2023 - 03.2023
Intern Clinician
High Point Treatment Center – Clinical Stabilization Unit
10.2022 - 07.2023
Medical Courier (Per Diem)
Miller’s Express
01.2013 - Current
Administrative Assistant
Spectra Tracey & Associates
01.2013 - 01.2016
Client Services Assistant
Caris Life Sciences
01.2009 - 04.2011
Administrative Assistant
Haese, LLC
05.1996 - 05.2007
Certificate - Substance Abuse Counseling Certificate Program