Tanya LeBlanc

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Personal care: Assisting with bathing, dressing, grooming, and toileting

• Medication: Administering medication and keeping track of what the patient has taken

• Meals: Preparing meals and helping with meal preparation

• Transportation: Taking patients to appointments, the grocery store, and other places

• Household tasks: Cleaning the house, doing laundry, and running errands

• Record keeping: Maintaining care records and reporting any changes

• Communication: Communicating with medical professionals about the patient's care plan

• Socialization: Encouraging patients to socialize and participate in community activities

• Safety: Maintaining a safe and comfortable home environment

• Emotional support: Providing emotional support to help patients overcome everyday difficulties

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.

• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Observed and monitored children's activities.
• Offered caring companionship and emotional support.
• Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.