TANYA LEBRON
Administrative Leader
Williamsburg,VA
Summary
Passionate and eager to serve as a Clinical Medical Administrative Assistant in a Healthcare environment. Ready to help team achieve Patient & Healthcare goals.
Dependable individual, placing high value on work ethic, taking ownership of projects and initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Build solid relationships serving as mentor to colleagues, identifying individual strengths, while delivering training requirements. Provide results through determination and consistency, offering proactive approach and adjusting according to business needs.
Overview
23
23
years of professional experience
3
3
Certifications
1
1
Language
Work History
Business Operations Analyst
NCR Corporation
Atlanta, GA
01.2017 - 11.2022
- Contributed to recovery of millions in maintenance revenue and mitigation of erroneous data, ensuring increased accuracy in invoicing and improvement of service delivery
- Partnered with Business Operations Center and Customer Support Management, guiding steps required for streamlining account data as it relates to dispatch, orders, and customer entitlement for maintenance services
- Performed focused coaching sessions and collaborated with teams, accomplishing shared goals, by serving as entrusted SME for department
- Enabled execution of accounts targeted for identifying and resolving entitlement and billing issues ensuring recognition of millions in services maintenance revenue, annually
- Resolved complex or escalated issues with internal business unit personnel, enabling progression of account mitigation by creating Smartsheet workflows and automations which included creating and tracking project progression of multiple sheets and provided reports and dashboards for team and management
- Managed department resources by conducting interviews, compiling training documentation, facilitating training sessions and ensuring progression of workload
- Utilized workflow process tools and dashboards to manage and streamline multiple project’s performance, mitigating risks and addressing functional gaps with cross-functional teams
- Researched and resolved multiple account services issues for hardware, software, subscriptions, and managed services by utilizing various tools and applications.
Business Operations Analyst
01.2015 - 01.2016
- Executed project initiatives and governance by providing performance productivity metrics for projects aimed to secure services revenue and customer satisfaction
- Resolved customer escalations regarding entitlement and billing issues
- Participated in Lean Six Sigma / Continuous Improvement meetings related to Contract Management Tools
- Recovered services revenue of around $50K by collaborating with cross-functional departments defining and documenting process for data extraction and entitlement analysis, expediting month end revenue
- Facilitated governance and compliance of system tools and processes utilized in fixing entitlement discrepancies, enabling completion of 162 Targeted accounts
- Expedited sales renewals process from research to customer negotiation by implementing process improvement initiatives.
T&M Billing | Revenue Recognition Specialist
NCR Corporation
Jericho, NY
01.2008 - 12.2014
- Realized $1.3M in gratis services revenue savings by providing scope during continuous process Improvement project, contributing actionable solutions driving decrease of revenue leakage
- Reduced $1.1M of valid billing cancellation requests by identifying and correcting activity contributing to time and material revenue loss for U.S
- Accounts, implementing measurement tools and processes for reviewing Time and Material cancellation activity.
- Utilized strong analytical and research skills to recover millions of dollars in Time and Material revenue leakage.
Facilities & Administration
NCR Corporation
Jericho, NY
01.2000 - 12.2007
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
Education
Completed coursework credits towards Management & Communications -
Adelphi University
Skills
Medical Administrative Assistant
undefinedCertification
Smartsheet Core Apps Skills, eLearning Capstone
Affiliations
Toastmasters International
Timeline
Business Operations Analyst
NCR Corporation
01.2017 - 11.2022
Business Operations Analyst
01.2015 - 01.2016
T&M Billing | Revenue Recognition Specialist
NCR Corporation
01.2008 - 12.2014
Facilities & Administration
NCR Corporation
01.2000 - 12.2007
Completed coursework credits towards Management & Communications -
Adelphi University
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