Tanya Licea
Orange,CA
Summary
Dynamic and results-driven Operations Manager with a focus on delivering exceptional guest experiences. Equipped with extensive leadership and management experience, adept at overseeing operations across multiple locations. Bilingual proficiency enhances communication and collaboration with diverse teams. Known for implementing efficient processes, prioritizing safety, and adhering to standardized operating procedures (SOPs) to ensure consistent quality and performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Cloudkitchens
01.2021 - Current
- Implemented standardized operating procedures (SOPs) to ensure consistency and quality across all facilities.
- Recruited, trained, and managed staff at each location, ensuring adherence to company policies and procedures.
- Coordinated facility maintenance, repairs, and cleanliness standards to ensure compliance with health and safety regulations.
- Monitored inventory levels, ordered supplies, and managed stock across multiple locations to meet demand and minimize waste.
- Ensured excellent customer service standards were maintained, addressing concerns promptly.
- Monitored budgets, analyzed financial reports, and implemented cost-saving measures to optimize profitability.
- Ensured compliance with relevant regulations, including food safety standards, labor laws, and licensing requirements.
- Facilitated communication and collaboration between different facility teams and stakeholders.
- Identified opportunities for process optimization, efficiency improvements, and revenue growth.
- Responded to emergencies or unexpected events to minimize downtime and mitigate risks.
- Maintained positive relationships with partners, addressing concerns, and ensuring contract fulfillment.
- Managed invoicing process, tracked payments, and analyzed profit and loss statements.
- Provided training and development opportunities for staff members.
- Contributed to the development and implementation of strategic plans to drive growth and increase profitability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Attractions Cast Member
Disneyland Resort
04.2018 - 01.2021
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Supported special events by assisting with set-up, execution, and breakdown as needed.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Education
High School Diploma -
Orange High School
Orange, CA06.2011
Skills
- Customer Service
- Incidents management
- Invoice Processing
- Operations Management
- P&L Management
- Bilingual
- Budget Development and Management
Timeline
Operations Manager
Cloudkitchens
01.2021 - Current
Attractions Cast Member
Disneyland Resort
04.2018 - 01.2021
High School Diploma -
Orange High School
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