Tanya Locke
Daphne
Summary
Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Hanger Clinic
09.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Admission Assistant / Patient Safety Coach
Infirmary Cancer Care
02.2022 - 09.2024
- Greeted and checked in/out patients, scheduled appointments, and coordinated care services.
- Maintained and updated electronic health records (EHR) while ensuring patient confidentiality.
- Processed insurance claims, verified coverage, and supported billing and collections.
- Handled communication between patients, staff, and external providers.
- Managed administrative tasks including supply orders, documentation, and workflow.
- Provided general support and education to patients regarding forms and procedures.
- Improved worker compliance with safety regulations, resulting in a decrease in injuries and accidents.
Referral Specialist
Alta Pointe
01.2021 - 01.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Coordinated with medical staff and patients to find cost-effective options for services.
Admitting Clerk
USA Health University Hospital
05.2017 - 09.2020
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
Education
General Studies -
Bishop State Community College
Mobile, AL05.1994
High School Diploma -
Leroy High School
Leroy, AL06.1992
Skills
- Insurance verification
- Appointment scheduling
- Office administration
- Customer service
- Organizational skills
- Patient documentation
- Verbal and written communication
- Medical terminology
- HIPAA compliance
- Switchboard operation
- Cross-functional teamwork
- Patient safety
Timeline
Patient Coordinator
Hanger Clinic
09.2024 - Current
Admission Assistant / Patient Safety Coach
Infirmary Cancer Care
02.2022 - 09.2024
Referral Specialist
Alta Pointe
01.2021 - 01.2022
Admitting Clerk
USA Health University Hospital
05.2017 - 09.2020
High School Diploma -
Leroy High School
General Studies -
Bishop State Community College
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