Tanya Lockridge-Mazurek
Whitmore Lake,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Medical Practice Business Assistant
Trinity Health Probility Physical Therapy
Ann Arbor, MI
11.2021 - Current
- Improve customer satisfaction by promptly resolving conflicts and responding to patient requests.
- Maintain positive working relationship with fellow staff and management.
- Identify needs of customers promptly and efficiently.
- Supervise patient schedules, questions, concerns in a fast-paced environment
- Facilitate all administrative and office management duties
- Organize and maintain company files and records, ensuring accuracy and confidentiality.
- Maintain customer databases and track client interactions.
- Perform data entry into various systems including EPIC, a multi-layered hospital database, Microsoft Word and Excel.
Preschool Director
Dexter United Methodist Church
Dexter, MI
07.2019 - 11.2021
- Built a Vacation Bible School curriculum for a summer program.
- Assisted Lead Teacher with classroom instruction.
- Developed and implemented innovative strategies to ensure a safe and secure learning environment for preschoolers.
- Oversaw the hiring of qualified staff members, including teachers and classroom aides.
- Created policies and procedures related to curriculum design, student behavior management, safety protocols.
Para-Professional
Dexter Community Schools
Dexter, MI
10.2015 - 06.2017
- Assisted designated special needs students with mainstream classroom curriculum
- Created a supplemental curriculum based on my students’ needs and abilities
- Provided support to classroom teachers.
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
Development Assistant / Customer Service
Humane Society of Huron Valley
Ann Arbor, MI
09.2010 - 06.2014
- Maintained positive relationships with donors, addressing questions and concerns regarding donations
- Assisted Director with the largest donation events of the year (Compassionate Feast, and Walk and Wag).
- Managed Humane Society store, supervised budget, ordered all inventory, organized product placement.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Updated databases with new and modified customer data.
Freelance Producer
DCI marketing, General Motors Inc. Patrick Wall Group, Jack Morton Productions, HB Stubbs, Team Creative
04.1995 - 10.1999
- Lead the creation and execution of video content and supervised logistics for General Motors Truck Kiosks in GMC Dealer showrooms
- Coordinated graphics for productions and events involving Ford and General Motors.
- Assisted with Oldsmobile large scale dealer events that traveled across the United States
- Organized and attended pre-production meetings with key stakeholders to ensure successful execution of productions.
- Coordinated the selection of locations, crew, equipment, props and other resources needed for each project.
- Managed the workflow of projects from concept through post-production.
- Provided feedback to editors regarding edits during post-production process.
- Reviewed final product before distribution ensuring accuracy and quality standards were met.
- Maintained up-to-date knowledge of industry trends and technology advancements related to production processes.
- Partnered with creative team to execute creative vision within budget and schedule requirements.
- Recruited and managed event and location crews.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
Education
Bachelor of Science -
Eastern Michigan University
Skills
- Customer Service
- Project Planning
- Analytical Thinking
- Logistics Coordination
- Idea Development and Brainstorming
- Experience in Leadership
Timeline
Medical Practice Business Assistant
Trinity Health Probility Physical Therapy
11.2021 - Current
Preschool Director
Dexter United Methodist Church
07.2019 - 11.2021
Para-Professional
Dexter Community Schools
10.2015 - 06.2017
Development Assistant / Customer Service
Humane Society of Huron Valley
09.2010 - 06.2014
Freelance Producer
DCI marketing, General Motors Inc. Patrick Wall Group, Jack Morton Productions, HB Stubbs, Team Creative
04.1995 - 10.1999
Bachelor of Science -
Eastern Michigan University
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