Tanya Lutz
El Cajon,CA
Summary
Personable and dedicated Office Manager/Addictions Counselor with extensive experience in the mental health and substance use industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Community Research Foundation, IMPACT
San Diego, CA
07.2022 - Current
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provides confidential administrative support for program management in the form of correspondence, communications and/or recordkeeping.
- Facilitates building repairs, furniture inventory and oversees maintenance of office supplies.
Entitlement Specialist
Community Research Foundation, Downtown IMPACT
San Diego, CA
05.2022 - 07.2022
- Support individuals with applying for SSI/SSDI benefits.
- Support individuals with applying for General Relief.
- Support individuals with applying for CalFresh/CalWorks.
- Support individuals with applying for Medi-Cal.
- Tracking clients who do not have active Medi-Cal for SOC reporting.
- Tracking the clients who have active SSI/SSDI benefits and those that are in the process of applying for FSP reporting.
- Completing function reports and work history reports with clients.
Substance Use Specialist
Community Research Foundation, Downtown IMPACT
San Diego, CA
04.2021 - 05.2022
- Provide individual and group psychosocial behavioral health services and activities for clients and their families.
- Conduct behavioral health assessments of clients at least annually or as needed.
- Assists clients in developing client service plan goals, prioritizing areas of need, and steps needed to reach established goals as well as identified areas of strength.
- Provide crisis intervention as needed and indicated in order to the safety of clients and others.
- Provide training and education to team members on substance-related issues to increase the quality of dually enhanced services provided to clients.
- Bill and document all services provided and maintaining documentation in accordance with established policies and procedures in a timely manner.
- Complete and conduct outcome measures to assess client progress, such as IMR/RMQ and LOCUS per county requirements.
- Field-based services including visiting hospitals, crisis houses, long-term support facilities, detention center, and jails.
- On-call duties which include monitoring the crisis pager when assigned.
Lead Addictions Counselor
Pemarro Recovery Center
Ramona, CA
08.2020 - 04.2021
- Assist in managing every aspect of Pemarro, a 10 bed detox, stabilization, and residential treatment center.
- Create clinical curriculum and implemented structured, evidence-based clinical programming for clients.
- Perform case management consisting of contact with families, and outside providers to facilitate coordination of care.
- Provide direct client care as needed including case management, group, individual and family therapy.
- Support facility in maintaining their Joint Commission accreditation.
Addictions Counselor/Compliance Coordinator
BrightQuest Treatment Center
La Mesa, CA
03.2017 - 08.2020
- Developed and implemented new curriculum to better address substance use concerns in a mental health-primary population.
- Facilitated groups, individual counseling, and intensive case management.
- Acted as coordinator and provider for clients with a high level of acuity.
- Worked with a small team during the COVID-19 crisis and quickly adapted to meet client needs.
- Managed unexpected client crises and worked quickly to resolve urgent client situations.
- Developing, implementing, and maintaining internal audit of policies and procedures in accordance with local and state best practices.
- Worked as part of a smaller team of clinicians to prepare for Joint Commission survey.
Property/Office Manager
La Mesa Business Associates
La Mesa, CA
05.2015 - 03.2017
- Responsible for AP/AR.
- Reconciling credit card statements.
- Billing tenants and maintaining tenant leases.
- Tracking rent increases.
- Ordering and inventorying office supplies.
- Conflict resolution.
Administrative Director/Addictions Counselor
Hanbleceya Treatment Center
La Mesa, CA
09.2006 - 03.2017
- Responsible for payroll for several companies.
- Accounts Payable/Accounts Receivable.
- Reconciling bank and credit card statements.
- Processing 401(k) and Ross contributions.
- Responsible for annual Safe Harbor contribution.
- Ability to work in a fast-paced environment and meet rigorous deadlines with accuracy.
- Maintaining confidential client and employee files.
- Onboarding and training new employees.
- Ability to work independently or with a team.
- Manage client funds.
- Tracking employee mileage.
- Interviewing prospective employees.
- Inventorying and ordering office supplies.
- Facilitated group therapy sessions to discuss addiction-related topics.
- Collaborated with other professionals, such as psychiatrists or social workers, to ensure comprehensive care for clients.
- Provided individual counseling to clients with addictions issues.
- Advised family members on how best to support their loved ones struggling with addiction.
- Assisted clients in finding appropriate housing, employment opportunities, and other support services needed for recovery success.
Clinical Assistant
Rancho L’Abri
Dulzura, CA
06.2005 - 09.2006
- Responsible for intaking new clients.
- Managing the controlled substance room.
- Transcribing doctor’s orders.
- Breathalyzing and urine screening new admissions.
- Dispensing detox and psychiatric medications per doctor’s instructions.
- Facilitating on-site AA and NA meetings.
Education
Associate of Arts - Psychology
San Diego City College
San Diego, CA05-2011
Associate of Science - Alcohol And Other Drug Studies
San Diego City College
San Diego, CA05-2010
Skills
- Office Management
- Employee Supervision
- Billing
- Employee Training
- Payroll Processing
- Scheduling
- Conflict Management
- Account Reconciliation
- Individual Counseling
- Motivational Interviewing
- Treatment Planning
- Group facilitation
- Clinical Documentation
- Relationship Building
- Case Management
Certification
- Certified Alcohol and Drug Counselor (CADC-II)
- CPR/AED/First Aide
Electronic Health Record Experience
SmartCare
Cerner
Alleva
KIPU
References
- Dr. Sarah Zucker, Program Director at Pemarro Recovery Center, (858) 204-6148
- Rob Brockman, Program Coordinator at Pemarro Recovery Center, (619) 277-4105
- Connie Verdeyen, Co-owner at Hanbleceya Treatment Center, (619) 328-8738
- Dawn Culver-Henkel, Quality Assurance Officer at BrightQuest Treatment Center, (619) 206-3296
- Kevin Bullard, Facilities Director at BrightQuest Treatment Center, (619) 246-2317
Timeline
Office Manager
Community Research Foundation, IMPACT
07.2022 - Current
Entitlement Specialist
Community Research Foundation, Downtown IMPACT
05.2022 - 07.2022
Substance Use Specialist
Community Research Foundation, Downtown IMPACT
04.2021 - 05.2022
Lead Addictions Counselor
Pemarro Recovery Center
08.2020 - 04.2021
Addictions Counselor/Compliance Coordinator
BrightQuest Treatment Center
03.2017 - 08.2020
Property/Office Manager
La Mesa Business Associates
05.2015 - 03.2017
Administrative Director/Addictions Counselor
Hanbleceya Treatment Center
09.2006 - 03.2017
Clinical Assistant
Rancho L’Abri
06.2005 - 09.2006
Associate of Arts - Psychology
San Diego City College
Associate of Science - Alcohol And Other Drug Studies
San Diego City College
- Certified Alcohol and Drug Counselor (CADC-II)
- CPR/AED/First Aide
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