Tanya Hoffman
Arcade,NY
Summary
Dependable, hardworking individual with a positive attitude, an ambition to learn, and who works best in fast paced environments. Excels at developing systems to complete any task expected with expertise and in a timely manner. Seeks opportunities to grow a career with a business with a like mindset.
Overview
23
23
years of professional experience
Work History
Operations Specialist
Crabb Energy/NOCO
Arcade, NY
02.2021 - Current
- Produces and maintains daily reports for tracking inventory levels of bulk plant, trucks, and retail tanks of oil and propane products for ensuring accuracy of data.
- Produces and maintains reports detailing trends, costs, and productivity of retail products and services.
- Manages, completes and processes retail cash, credit, check deposits and payments.
- Answers customer inquiries and provides accurate information regarding products, services and pricing.
- Helps to dispatch orders for customers and drivers in a timely manner.
Customer Service Representative (Temp)
Crabb Energy/Noco
Arcade, NY
11.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services and processed payments.
Administrative Assistant/Office Manager
The Buffalo News/Arcade PennySaver
Arcade, NY
10.2016 - 09.2019
- Managed day to day operations of the sales manager.
- Completed payments and bank deposits.
- Opened and closed office.
- Completed and submitted ads for publication.
- General clerical support duties including filing, faxing and emailing.
Debt Collector/Supervisor/Manager
Pioneer Credit Recovery
Arcade , NY
04.2001 - 09.2016
- Received and submitted payments and applied amounts to customer balances.
- Minimized total number of delinquent accounts through programs and customer service.
- Processed payments over the phone and set up recurring drafts.
- located debtors by utilizing skip tracing and other strategies.
Education
Some College (No Degree) - Business Administration and technical writing
DeVry University (Online)
Downers Grove, ILSkills
- Experience in leadership
- Eager to learn and take on new tasks
- Proficient with Microsoft Word and Excel
- Can pick up on new tasks quickly
- Multitasking
- Continuous Improvement
Timeline
Operations Specialist
Crabb Energy/NOCO
02.2021 - Current
Customer Service Representative (Temp)
Crabb Energy/Noco
11.2019 - 11.2020
Administrative Assistant/Office Manager
The Buffalo News/Arcade PennySaver
10.2016 - 09.2019
Debt Collector/Supervisor/Manager
Pioneer Credit Recovery
04.2001 - 09.2016
Some College (No Degree) - Business Administration and technical writing
DeVry University (Online)
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