Tanya Madden

• Provided comprehensive administrative support to senior management, including managing calendars and scheduling meetings.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Monitored employee performance to ensure adherence to company policies and standards.
• Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
• Coordinated catering events according to client specifications while adhering to budget restrictions.
• Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
• Provided ongoing feedback and guidance to employees regarding their job performance as well as offering opportunities for professional growth.
• Created positive culture to drive employee engagement and satisfaction.
• Organized and prioritized daily tasks, ensuring efficient use of time, and alignment with leadership goals.
• Prepared detailed reports on operational performance, staffing, and financials, delivering clear insights to senior leadership for decision-making.
• Coordinated events, both private and large-scale, handling logistics, staffing, and vendor management, to ensure smooth execution.
• Acted as a liaison between senior leadership and staff, ensuring consistent communication and efficient workflow across teams.
• Managed confidential documents, including HR files and financial data, ensuring security and proper organization.

Key Skills: Executive Support |Calendar and Schedule Management.|Report Generation.|Event Coordination.|Confidential Record Management.

• Provided administrative support to the leadership team, managing schedules, organizing meetings, and handling communication across departments.
• Collaborated with senior management on staffing, recruitment, and training efforts to build a high-performing team.
• Assisted in managing inventory and preparing budget reports to maintain operational efficiency and cost control.
• Worked closely with leadership to implement business strategies, ensuring goals were aligned, and progress was tracked.
• Coordinated staff training, ensuring team members were proficient with systems and procedures, to maintain high standards of service.
• Handled client relations, resolving issues, and ensuring a positive customer experience.

Key Skills: Calendar Management.| Team Coordination |Budget and Inventory Management.|Staff Training.|Client Relations.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.