Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tanya Malik

Tanya Malik

New Delhi,DL

Summary

Experienced service leader with a strong background in business and management, dedicated to making a positive impact on team operations. Well-versed in best practices of the Overseas Education industry and experienced in business operations. Always seeking opportunities for improvement, my focus is on leading professional teams and ensuring smooth operations to achieve business objectives. Known for consistently exceeding expectations in terms of quality, safety, and efficiency. Exceptional leadership and motivational skills drive team members towards success.

Overview

16
16
years of professional experience

Work History

Senior Branch Manager

Canam Consultants Pvt. LTD
07.2024 - Current
  • Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
  • Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
  • Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
  • Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
  • Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
  • Introduced new products and services tailored to the unique needs of the local market, driving competitive differentiation.
  • Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.

Manager Client Relations & Operations

Outleap Technologies Pvt.Ltd(Leap Scholar)
04.2022 - 07.2024
  • Managed multiple team by offering support and constructive feedback to improve skills and maximise potential.
  • In-depth knowledge of (Canada,USA,UK) Destination
  • Listened to team members' feedback and proactively addressed concerns.
  • Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
  • Knowledge of international student recruitment and Familiarity with current trends and developments in international education
  • Experience in Shortlisting universities based on student profiles & preferences
  • Excellent in written and spoken communication with the ability to present to large audiences.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Expertise in time management, analytical and Organisational skills along with prior experience in Team Management
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Sales Manager

Collegedunia.com
05.2018 - 03.2022
  • Ensure delivery of agreed conversions / enrollments to various overseas client universities along with working in close quarters to sales and operations team members spreaded.
  • In-depth knowledge of (Canada,USA,UK,NZ) Destination
  • Review weekly/monthly and quarterly team Visa targets of converting prospective students into confirmed admissions to streamlining functional objectives to organizational goals.
  • Hire, nurture and lead teams to achieve their visa targets
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Recruited high-performing and accomplished team members, nurturing
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.

Team Lead Manager

Nomad study abroad Pvt.Ltd
11.2016 - 04.2018
  • Review weekly/monthly and quarterly team targets of converting prospective students into confirmed admissions to streamlining functional objectives to organizational goals.
  • In-depth knowledge of (Canada,USA,UK) Destination
  • Hire, nurture and lead teams to achieve their targets
  • Responsible for reports, forecasts and performance reviews against the defined metrics
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Trained and supervised team to deliver sales targets.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Territory Sales Manager

WWICS
01.2015 - 10.2016
  • Ensure delivery of agreed conversions / enrollments to various overseas client universities along with working in close quarters to sales and operations team members spreaded.
  • Review weekly/monthly and quarterly team targets of converting prospective students into confirmed admissions to streamlining functional objectives to organizational goals.
  • Monitor service parameters with operations to ensure exceptional customer experience
  • Assess training needs of team members and collaborate with the training team for enhanced capabilities
  • Stay up-to-date with competitor movements and ensure team members are aligned with the changing market dynamics

Senior Counsellor

Go Global overseas Pvt Ltd.
07.2012 - 12.2014
  • Guide students with their overseas education options after understanding their profile and desired course.
  • Assist students on deciding on the universities/colleges and programs to opt for.
  • Help students build their profile (sop/lor/resume).
  • Provide insights on career outcomes based on their preferred options.
  • Strategize and participate in business development and marketing activities.
  • Participate in educational activities.

Education Counsellor

Daffodils
02.2009 - 06.2012
  • Counselling the students who look forward to studyabroad .
  • cold calling
  • Provided face-to-face counselling sessions for study abroad, jointly evaluating their needs and utilising to achieve desired outcome.

Education

Masters of Computer Applications - IT and Computer Applications

Chandigarh University

Bachelors of Computer application - IT and Computers

Chandigarh University

Skills

  • Strategy Implimentation
  • Target implementation
  • Staff recruitment
  • Team coaching
  • Staff mentoring
  • Financial reporting
  • Issue and conflict resolution
  • Team motivation
  • Organization skills
  • Revenue generation
  • Decision making
  • Operations Management
  • Policy Implementation
  • Staff Development
  • Strategic Planning
  • Staff Training and Development
  • Key Performance Indicators
  • Complex Problem-Solving
  • Client relationship management
  • Sales professional

Languages

Hindi
Native language
English
Proficient
C2
Punjabi
Proficient
C2

Timeline

Senior Branch Manager

Canam Consultants Pvt. LTD
07.2024 - Current

Manager Client Relations & Operations

Outleap Technologies Pvt.Ltd(Leap Scholar)
04.2022 - 07.2024

Assistant Sales Manager

Collegedunia.com
05.2018 - 03.2022

Team Lead Manager

Nomad study abroad Pvt.Ltd
11.2016 - 04.2018

Territory Sales Manager

WWICS
01.2015 - 10.2016

Senior Counsellor

Go Global overseas Pvt Ltd.
07.2012 - 12.2014

Education Counsellor

Daffodils
02.2009 - 06.2012

Bachelors of Computer application - IT and Computers

Chandigarh University

Masters of Computer Applications - IT and Computer Applications

Chandigarh University

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