Tanya Marais
Lowell,MA
Summary
A highly motivated individual who has held many jobs on various levels that have taught them various skills. Multiple skills have been adapted and carried throughout their different jobs.
Overview
25
25
years of professional experience
Work History
Senior Food and Beverage Server
Athenian Corner Restaurant
2016.06 - Current
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Assisted in menu development, incorporating seasonal ingredients for an innovative dining experience.
- Streamlined ordering process for improved efficiency and reduced wait times.
- Addressed customer concerns professionally and promptly, resulting in increased satisfaction ratings.
- Facilitated seamless communication between front-of-house and back-of-house teams during high-volume service periods.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff members.
- Increased table turnover rate by efficiently managing reservations and accommodating walk-in guests during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest experience.
- Assisted management in planning special events and promotions to attract new clientele.
- Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
- Enhanced customer satisfaction by providing exceptional food and beverage service.
- Maintained a clean and organized dining area, promoting a comfortable atmosphere for patrons.
- Supported catering services for private events, ensuring personalized attention to clients'' needs while adhering to budget constraints.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Family Nanny
Rebecca Goguen
2010.09 - 2016.06
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Involved children in caring for household pets and chores.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Provided first aid and healthcare monitoring when necessary, ensuring children's safety and well-being.
- Managed children's schedules and transportation to school, appointments, and extracurricular activities, optimizing their daily routines.
- Strengthened children's physical health with regular outdoor activities and sports.
- Encouraged children's self-expression through arts and crafts, enhancing their creativity.
- Supported children's emotional and social development by being patient and understanding listener.
Key Holder
Showcase Cinema De Lux
1999.12 - 2016.05
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH04.2025
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06.2001
Skills
- Strong Communication Skills
- Reliability and punctuality
- Exceptional customer service
- Team Leadership Qualities
- Food Safety Compliance
- Professional Appearance
- Allergy awareness
- Reservation Management
- Order Accuracy Assurance
- Strong Work Ethic
- Cash Handling
- Hospitality service expertise
- Data Entry
- Key holder experience
- Warm and Friendly, Personable
- Verbal and Written communication
- Has knowledge of basic computer applications
- Willing to learn new and different techniques
- Detailed-Oriented
- Courteous Phone demeanor
- Multitasking and Prioritization
- Adaptable and Flexible
- Inventory Management
Timeline
Senior Food and Beverage Server
Athenian Corner Restaurant
2016.06 - Current
Family Nanny
Rebecca Goguen
2010.09 - 2016.06
Key Holder
Showcase Cinema De Lux
1999.12 - 2016.05
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Greater Lowell Technical High School
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