Tanya Martinez
Elk Grove,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Community Loans of America
Sandy Springs, GA
07.2020 - 03.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Answer inbound calls to answer general questions as well as assist
customers currently in the application process - Respond to digital communications via email, text, chat
- Follow defined procedures to process loan applications
Bilingual Customer Service Representative
Aliera Healthcare
Atlanta, GA
05.2019 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed special forms and required documentation to help callers obtain needed services and resolve issues.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Sprayberry High School
Marietta, GASkills
- Call Center Operations
- Account Management
- Spanish Translation
- Building Customer Trust and Loyalty
Certification
- Entry Level, Coursera Google - 2019
Additional Information
- Saleforce, Microsoft Office ( Word, Excel, Powerpoint, Outlook)
Timeline
Bilingual Customer Service Representative
Community Loans of America
07.2020 - 03.2024
Bilingual Customer Service Representative
Aliera Healthcare
05.2019 - 06.2020
High School Diploma -
Sprayberry High School