Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Mc Carter

Health Care
Milwaukee,WI

Summary

Highly motivated and energetic individual seeks at home position that utilizes proficiencies in data entry, computer, health information and values effective communication and professionalism.

Overview

32
32
years of professional experience

Work History

Patient Service Technician

LabCorp
10.2022 - 08.2023
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Reviewed and processed requisitions for laboratory tests.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Reviewed patient records for accuracy and completeness.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Logged patient information and recorded results into system.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Lab Assistant

Columbia St. Mary's Hospital
07.1997 - 10.2022
  • Managed specimen sample handling, receiving, storage and inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated competence in collecting lab samples for testing.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Processed patient specimens according to priority and documented results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Trained and supervised junior technicians in laboratory protocols.
  • Troubleshot and resolved equipment and process issues.

Medical Billing and Collections Specialist

St Michaels Hospital
11.1995 - 04.1997
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Corrected, completed and processed claims for multiple payer codes.
  • Processed online and paper appeal submissions and refund requests.
  • Assisted in reconciling deposit and patient collections.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Used data entry skills to accurately document and input statements.
  • Generated monthly billing and posting reports for management review.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Processed payments via telephone.
  • Logged charges and payments in computer.

Medical Records Clerk

Milwaukee Medical Clinic
01.1992 - 09.1994
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Sorted and distributed incoming and outgoing medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Tracked and monitored requests for medical records release.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Supported medical staff by providing organized and accurate medical records.

Education

Associate of Science - Business Administration

MBTI Business Training Institute
Milwaukee, WI
06.1997

Associate of Science - Health Information Processor

Career Youth Development
Milwaukee, WI
05.1996

GED -

Milwaukee Area Technical College
Milwaukee, WI
06.1985

Skills

  • Communication
  • Data Verification
  • Data Entry
  • Health Information
  • Administrative and Office
  • Billing and Coding
  • Charting and Filing
  • Mail and Fax
  • Customer Service
  • Type 50wpm
  • Epic and Cerner
  • Word Processing
  • Word Perfect 60
  • Microsoft
  • Problem Solving
  • Admitting and Clerical
  • Registration and Scheduling
  • Insurance and Billing
  • Medical Terminology
  • Payment and Collection
  • Time Management and Organization
  • Call Coordination
  • Shorthand and Dictation
  • Multi-Line Telephone System
  • Attention to Detail
  • Recordkeeping
  • Claims
  • Medical Transcription
  • Specimen Processing
  • Insurance Authorization
  • Phlebotomy
  • Accounting
  • Invoice Verification
  • Case Management
  • Clerical and Filing
  • Calm and Effective Under Pressure

Timeline

Patient Service Technician

LabCorp
10.2022 - 08.2023

Lab Assistant

Columbia St. Mary's Hospital
07.1997 - 10.2022

Medical Billing and Collections Specialist

St Michaels Hospital
11.1995 - 04.1997

Medical Records Clerk

Milwaukee Medical Clinic
01.1992 - 09.1994

Associate of Science - Business Administration

MBTI Business Training Institute

Associate of Science - Health Information Processor

Career Youth Development

GED -

Milwaukee Area Technical College

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Tanya Mc CarterHealth Care