Tanya McCarty
Crystal River,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Manager
Dragonfly Pro Services LLC
12.2015 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support, ensuring that everyone's needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Managed calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Streamlined travel arrangements, optimizing itineraries and reducing travel expenses.
- Organized and updated databases, records and other information resources.
- Implemented and maintained systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and launched a user-friendly website to enhance company online presence.
- Identified and pursued new sales leads to drive business growth.
- Managed contractor relationships to ensure timely and cost-effective project completion.
School Bus Driver
Weld School District RE3J
07.2013 - 02.2014
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted students with boarding and exiting bus to reduce safety issues.
Retail Merchandiser
Hallmark
05.2013 - 11.2013
- Merchandising and managing the Hallmark department in Safeway's and Kohls store in the Brighton area
- Responsible for straightening and filling product, reordering, ensuring signing is correct, resetting seasonal sections and maintaining inventory
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Independent Contractor Delivery Driver
Horizon Transport
07.2012 - 02.2013
- Drove various types of vehicles across the US and Canada including RV's and utility trucks delivering to dealerships and customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Retail Merchandiser
FugiSun
04.2012 - 06.2012
- Merchandising, stocking and rotating sushi inside Costco and Sam's Clubs in the Denver area
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Independent Contractor Merchandiser
Oroweat
07.2009 - 06.2010
- Stocked shelves efficiently to maintain product availability and enhance customer experience.
Chat Operator
Livemercial
07.2008 - 06.2009
- Answering incoming chats from websites for As Seen On TV products
- Answered pre-sales questions and provided customer service information
- Responded to emails, did website testing and proofing, provided order tracking, technical support and helped with order entry/data entry as needed
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
Operations Processor
Wells Fargo
02.2001 - 08.2002
- Researching and making pay or return decisions on possible forged checks
- Contacted customers to verify items
- Updating account notes per customer instructions
- Store accounting support, researching out of balance general ledger lines and matching items
- Optimized workflow, resulting in increased productivity and efficiency.
- Reduced discrepancies in account balances by performing detailed account analysis and reconciliation.
Teller Coordinator
US Bank
07.1998 - 08.2000
- Managing the teller line, cash vault and ATM's
- Checking through tellers work before sending off it in for processing
- Helping customers send wires and research their accounts
- Balanced the traveler's checks and did basic teller transactions
- Responsible for ordering office supplies, and maintaining the safe deposit box records
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Ensured compliance with banking regulations by staying current on industry changes and updating policies accordingly.
- Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
- Improved cross-selling of bank products by providing tailored recommendations based on customer needs.
- Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
Education
No Degree - Drafting
Warren Tech
Golden, COSkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Accounting procedures
- Customer service management
- Scheduling and calendar management
- Scheduling
- Travel arrangements
- Planning and prioritization
Certification
CDL Class B with SP2 endorsements.
Timeline
Administrative Manager
Dragonfly Pro Services LLC
12.2015 - Current
School Bus Driver
Weld School District RE3J
07.2013 - 02.2014
Retail Merchandiser
Hallmark
05.2013 - 11.2013
Independent Contractor Delivery Driver
Horizon Transport
07.2012 - 02.2013
Retail Merchandiser
FugiSun
04.2012 - 06.2012
Independent Contractor Merchandiser
Oroweat
07.2009 - 06.2010
Chat Operator
Livemercial
07.2008 - 06.2009
Operations Processor
Wells Fargo
02.2001 - 08.2002
Teller Coordinator
US Bank
07.1998 - 08.2000
No Degree - Drafting
Warren Tech
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