Tanya McKay

• Initiates friendly interactions with customers to uncover needs and preferences.
• Building rapport with customers through personalized engagement strategies.
• Welcomes customers with exceptional service upon arrival.
• Resolving customer complaints with professionalism to maintain loyalty.
• Maintains a clean and organized store environment, with a focus on displays and merchandise.
• Highlight product features to align with customer interests.
• Executes accurate transactions using point-of-sale technology.
• Maintain sufficient inventory by restocking shelves on a regular basis.

• Boost sales through strategic upselling based on customer needs.
• Provide exceptional service by warmly greeting customers upon arrival.
• Accurately process transactions via the point-of-sale system.
• Deliver precise information about products, prices, and services offered.
• Build lasting relationships with customers through personalized interactions.
• Offer insights into product application to educate customers effectively.
• Support customers in locating products and resolving questions swiftly.
• Kept abreast of promotions, exchange rules, payment options, and security measures.

• Manage staff scheduling and set patient scheduling policy.
• Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
• Perform data entry and processing into system databases and troubleshot minor computer issues.
• Responsible for patient billing, collection, and financial counseling and assisted with cash posting.
• Case management for patient Personal Injury cases, verifying, billing, collection of payments from insurance and/or attorney lien settlements
• Maintain and manage filing, chart keeping, and organizational systems for practice.

Created and implemented a dance curriculum based on age, dance level and interest; Adapted teaching methods and movement to meet individual student needs; Developed and sustained a nurturing and safe culture and community within the studio where students could experience personal growth and positive change; Oversaw studio revenue and budget; Analyzed financial reports; Created and executed a marketing plan based on new clients, increasing client retention, and loyalty; Developed branding to keep the studio in the community eye; ; Monitored and kept up with industry trends and standards; Completed payroll, deposits and business reports; Strategically scheduled weekly classes; Maintained an online present by way of web site and social media platforms; Hired, trained and terminated dance instructors and clerical staff; Produced an annual showcase including reserving venue, registration and collection of recital and costume fees, designed program pamphlet, choreographed dances and edited music, Selected and ordered costumes, oversaw development of choreography of other dance instructors; Created four (4) unique recital shows including content and schedule; Oversaw the studio dance competition team and choreographers; Maintained functionality of studio space for daily use. Maintained equipment within studio, including establishing schedule for regular maintenance, managing repairs, ordering replacements and overseeing upgrades of studio equipment. Maintained calendar for use of studio space, including managing requests for booking sessions and equipment by studio and non-studio instructors

Procured subcontractors, labor and materials for new home construction including sourcing vendors, building relationships and negotiating prices; Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors. Worked closely with project managers, jobsite foremen and subcontractors on various building locations in Orange County and San Diego county; Responsible for developing and monitoring jobsite budget; Generated Jobsite cost reports, documents and analysis for senior management review and approval