Tanya McLain
Kellerton,IA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Family Dollar/Dollar Tree
Lamoni , Iowa
2023.03 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
Shift Manager
Hy-Vee
Lamoni , Iowa
2021.10 - 2023.03
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Paraprofessional
Lamoni School District
Lamoni , Iowa
2021.09 - 2022.09
- Utilized effective communication strategies when interacting with diverse populations.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Developed creative learning activities that engage all types of learners.
- Created and maintained positive relationships with students, parents, and colleagues.
- Attended professional development workshops related to job responsibilities.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
Head Cook
Family Resource Center
Mt. Ayr , Iowa
2019.07 - 2021.08
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Ordered supplies, ingredients, and equipment needed for the kitchen.
- Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
- Monitored portion size and waste control to maintain cost effectiveness.
- Created recipes for daily specials using seasonal ingredients available locally.
- Ensured that all food safety regulations were followed in the kitchen.
- Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Followed recipes and procedures to prepare, season and cook food products.
- Placed orders for food and supplies used for preparing and cooking meals.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Customer Service Representative
Casey's
Lamoni , Iowa
2014.01 - 2019.07
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Education
Associate In Science
Southwestern Community College
Creston, IASkills
- Operations Management
- Team Development
- Talent Recruitment
- Retail Inventory Management
- Employee Training
- Payroll Management
- Operational budgeting
- Loss Prevention
- Customer Service Management
- Customer Service
- Performance Reviews
- Employee Scheduling
- Accurate Cash Handling
- Team Building and Leadership
- Reliable
- Bank and Safe Deposits
- Opening and closing procedures
Certification
- Servsafe Manager Certifed.
Timeline
Store Manager
Family Dollar/Dollar Tree
2023.03 - Current
Shift Manager
Hy-Vee
2021.10 - 2023.03
Paraprofessional
Lamoni School District
2021.09 - 2022.09
Head Cook
Family Resource Center
2019.07 - 2021.08
Customer Service Representative
Casey's
2014.01 - 2019.07
Associate In Science
Southwestern Community College
- Servsafe Manager Certifed.
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