Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Tanya M. Clarke

Brooklyn,NY

Summary


Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

9
9
years of professional experience

Work History

Intake Specialist

Edison HHC
08.2019 - Current
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times (maximus)
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Assisted in the development of new patient registration procedures, resulting in smoother onboarding experiences.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Entering patient’s information into E-Paces to verify eligibility
  • Completed intake assessment forms and filed clients' charts.

Direct Support Professional

The Guild for Exceptional Children
12.2017 - 01.2023
  • Assist individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential
  • Completes and updates all daily, weekly and monthly records, reports logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely and professional manner
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Ensures individuals health, safety and welfare, enhances the quality of individuals lives, and supports community inclusion
  • Counseling/crisis intervention, medication monitoring
  • Assist with achievement of individual client goals and objectives
  • Maintained clean, safe, and well-organized patient environment.

Care Manager

Care Design NY
07.2018 - 08.2019
  • Responsible for all Care Management duties and providing comprehensive care coordination including monitoring the Participants Life Plans according to each individuals unique needs and circumstances
  • Responsible for scheduling, leading and actively collaborating with the Participant and IDT to conduct meetings and assessments to ensure the development of the comprehensive Life Plan
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Communicate with IDT, physicians and other providers at regular intervals to monitor and update Life Plans and to advocate of participant needs and preferences
  • Conduct in person visits in accordance with OPWDD requirements
  • Assist individuals with maintaining benefits such as Social Security, Supplemental Security Income, Medicaid and Medicare coverage and/or Food Stamps
  • Assist individuals to resolve problems in living such as housing, utilities, judicial system and general safety
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.

Medicaid Service Coordinator

Lifespire Inc.
06.2017 - 07.2018
  • Provide direct services to individuals with developmental disabilities who are approved for such services as per the requirements of the Medicaid Service Coordinator Manuel and OPWDD regulations
  • Established strong relationships with community organizations and healthcare providers to expand available resources for clients in need.
  • Navigated challenging cases with exceptional attention to detail while adhering strictly to legal requirements.
  • Ensure that the individuals served are given every opportunity to make informed choices, are healthy and safe, assisted in reaching their goals, are involved in planning for their future, and are satisfied with their services
  • Meet and review cases with supervisory staff on a regular basis to improve quality pf service delivery
  • Advocated on behalf of clients to secure needed services and overcome barriers to access.
  • Maintained accurate documentation and records management, ensuring compliance with state regulations and guidelines.

Recovery Assistant/ Employment Specialist

Life Spire Inc.
10.2015 - 06.2017
  • Direct client contact, outreach, curriculum development, group facilitation, community oversight and crisis support as needed for 40+ individuals
  • Be aware of all relevant employment, educational, housing, entitlement and social supports in the community and proactively facilitate connection to these services with participants as needed
  • Promoted a positive therapeutic environment through active listening, compassionate support, and clear communication techniques.
  • Collaborated with various groups to troubleshoot and resolve build and deployment issues.
  • Helps the client learn skills to live independently in the community such as cooking, cleaning, budgeting, social integration
  • Used customized ticketing system and kept detailed notes and documentation on incidents.
  • Educated family members on strategies for supporting their loved ones during rehabilitation efforts at home or in community-based settings.

Education

Associate of Science - Criminal Justice

KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn
05.2012

Skills

  • Compassionate communication
  • Patient Scheduling
  • Follow-up skills
  • Assertiveness
  • Detail Oriented
  • Multi-Tasking
  • Charting and clinical documentation
  • Patient Registration
  • Healthcare management
  • Strategize /Prioritize
  • Spreadsheets
  • Database Management
  • Quickbooks
  • Epaces
  • Salesforce
  • Patient confidentiality
  • Scheduling appointments
  • Cross-cultural sensitivity

Training

  • The Nuts & Bolts of SSI and SSDI, 3.5 hours
  • WRAP Training – NY Association of Psychiatric Rehabilitation Services, Inc., 3.5 hours
  • Introduction to Psychosocial Rehabilitation and Skills Training, 16 hours

Timeline

Intake Specialist

Edison HHC
08.2019 - Current

Care Manager

Care Design NY
07.2018 - 08.2019

Direct Support Professional

The Guild for Exceptional Children
12.2017 - 01.2023

Medicaid Service Coordinator

Lifespire Inc.
06.2017 - 07.2018

Recovery Assistant/ Employment Specialist

Life Spire Inc.
10.2015 - 06.2017

Associate of Science - Criminal Justice

KINGSBOROUGH COMMUNITY COLLEGE

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Tanya M. Clarke