Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Mendez

Lawndale,CA

Summary

Personable and dedicated Customer Service Individual with extensive experience in Airport industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented, forward-thinking professional with deep understanding of resolving customer problems with efficiency. Friendly, organized and hardworking. Calm and composed in stressful situations and expert at finding win-win solutions.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

American Airlines
Los Angeles, CA
03.2022 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Greeted passengers and provided information about departure and arrival times.
  • Communicated effectively with other departments to ensure the best customer experience possible.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Followed company policies and procedures related to customer service operations at all times.
  • Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Performed check-in procedures for both domestic and international flights.

AA Cargo Trace Agent

G2 Secured Staff
City of Los Angeles, CA
03.2020 - 03.2022
  • Take inventory of all freight in warehouse and transferring it to excel spread sheet to email to all managers and supervisors from AA and G2.
  • Search and count freight received and checked against invoices or other documents while recording shortages.
  • Retrieved stored items and traced lost shipments.
  • Update Icargo system and processing of cargo and provided timely updates on status of cargo freight to customers, hub stations and central trace in Dallas.
  • Worked effectively in cross-functional, fast-paced environment to complete loss freight while pick up and email response to hub stations and customers.
  • Replying to emails and searching for lost freight or shortage with pictures when necessary.
  • Escorting customers in warehouse when needed.
  • Completing paper work for inbound freight and notifying customers when freight have arrived.
  • Communicate and work next to AA Gateway and AA managers for rebooking or CCTV cameras.
  • Fixing any inventory discrepancies found in inventory and update Icargo.
  • And finally a Monday thru Friday conference call with all hubs and central trace in Dallas.

Equipment Room Operator

G2 Secured Staff
City of Los Angeles, CA
08.2017 - 03.2020
  • Checked equipment for defects before and after shift and submitted report indicating equipment condition.
  • Kept equipment sanitized and ready for immediate use to support scheduling demands.
  • Inspected and repaired equipment to maintain durability and optimal performance.
  • Maintained accurate inventory of products and materials used by crew members.
  • Recordkeeping demands with accurate invoicing, shipping of equipment to repair center and keeping inventory of repaired equipment sent out.
  • Communicating with managers from American Airlines Ramp about any issus or concerns about equipment malfunctions.
  • Checking out material on computer system for ramp agents work functions; like rain gear, gloves, and vest.

Wheelchair Agent Coordinator/Security Guard

G2 Secure Staff
City of Los Angeles, CA
09.2005 - 08.2017
  • Aided customers with TSA checkpoint screenings.
  • Greeted customers, answered questions and discussed services.
  • Communicated with gate agents to coordinate assistance boarding.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
  • Helped children to safely board and exit buses while under my supervision.
  • Answered questions and provided accurate information to and family members while supervising unaccompanied minors and under my supervision.

Education

High School Diploma -

La Vida High School
Inglewood, CA

Skills

  • Observant
  • High level of integrity
  • Fluent in Spanish and English
  • Aware of all FAA, OSHA,Security Policies and regulations
  • Technologically savvy
  • High-energy attitude
  • Product organization
  • Cross-functional collaboration
  • Skilled multi-tasker
  • Administrative support
  • Phone etiquette and computer knowledge
  • Over 19 years of customer service experience

Timeline

Customer Service Representative

American Airlines
03.2022 - Current

AA Cargo Trace Agent

G2 Secured Staff
03.2020 - 03.2022

Equipment Room Operator

G2 Secured Staff
08.2017 - 03.2020

Wheelchair Agent Coordinator/Security Guard

G2 Secure Staff
09.2005 - 08.2017

High School Diploma -

La Vida High School

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Tanya Mendez