Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Mitchell

Farmington,NM

Summary

Dynamic professional with extensive experience at Beehive Homes Assisted Living, excelling in effective communication and team building. Proven track record in developing operational strategies that enhance resident satisfaction and mentoring new staff. Skilled in cash handling and maintaining safety compliance, consistently recognized for exceptional service and attention to detail.

Overview

25
25
years of professional experience

Work History

Asst. Manager

Beehive Homes Assisted Living
Farmington, NM
09.2023 - Current
  • Maintained up-to-date knowledge of company services to residents family.
  • Assisted in the development of operational strategies to ensure efficient and productive living environments for all residents and visitors.
  • Provided leadership, insight and mentoring to newly hired employees.

Slot Attendant

Northern Edge Casino
Farmington, NM
10.2020 - Current
  • Provided assistance to slot technicians during repairs or maintenance activities.
  • Adhered to protocols and cash-handling best practices to maintain correct totals.
  • Maintained accountability of money bank
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Handled slot machine payouts and to meet diverse guest needs.
  • Monitored customer behavior and notified security personnel if needed.
  • Collected money from players for change and paid out winnings when necessary.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Completed speedy and accurate repairs to maintain machines if slot tech is unavailable.
  • Participated in team meetings with other attendants discussing ways to improve customer service standards on daily pre-shift.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts with notifications of supervisors and slot techs and CSM.
  • Checked the validity of jackpots won by players and distributed jackpot payouts accordingly.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Responded promptly to jackpot alarm bells.
  • Identified slot machine issues, completing basic repairs, and communicating with slot techs to extensive repair work.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Enhanced customer loyalty by learning names and preferences.
  • Managed time effectively to ensure tasks were completed.
  • Recognized by supervisors for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cage Cashier

Northern Edge Casino
Farmington, NM
12.2011 - 05.2019
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Sold casino chips, tokens or tickets.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Ordered necessary currency, coins or chips to support cage functions.
  • Ensured that all state gaming laws were followed at all times.
  • Redeemed coins and tokens for cash at customer request.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Collaborated with other departments to improve overall customer experience.
  • Answered questions regarding casino operations, policies and amenities.
  • Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
  • Maintained confidentiality of customers' transactions.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.

CNA

Good Samaritan Home Care
Aztec, New Mexico
10.2005 - 11.2011
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Monitored food intake and output as directed by nursing staff.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Reported changes in patient conditions to registered nurse or physician.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Documented patient care services by charting in designated areas.
  • Used mobility devices to transport patients.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.

CNA Student/Home Health CNA

Life Care Companies LLC
Farmington, New Mexico
03.2000 - 03.2003
  • Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
  • Participated in continuing education programs related to CNA profession.
  • Carried out special projects assigned by supervisors or nursing staff.
  • Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Education

Graduate Certificate - Medical Assistant

Charter Institute
Farmington, NM
12-2025

Some College (No Degree) - Nursing -CNA

CNA Course School @ Lifecare
Farmington, NM
01-2000

Skills

  • Recruiting and interviewing
  • Decision-making
  • Effective communication
  • Attention to detail
  • Time management
  • Cash handling
  • Safety procedures
  • Verbal and written communication
  • Workplace safety compliance
  • Team building

Timeline

Asst. Manager

Beehive Homes Assisted Living
09.2023 - Current

Slot Attendant

Northern Edge Casino
10.2020 - Current

Cage Cashier

Northern Edge Casino
12.2011 - 05.2019

CNA

Good Samaritan Home Care
10.2005 - 11.2011

CNA Student/Home Health CNA

Life Care Companies LLC
03.2000 - 03.2003

Graduate Certificate - Medical Assistant

Charter Institute

Some College (No Degree) - Nursing -CNA

CNA Course School @ Lifecare

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