Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tanya Molden

North Little Rock,AR

Summary

Dynamic sales, customer service and client service professional with a proven track record at TTEC at Home LLC-FedEx and other employers I have experience excelling in client relationship management and contract negotiation. Recognized for enhancing customer satisfaction and mentoring teams, leveraging strong communication and analytical skills to drive business growth and optimize service delivery.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Remote Sale Agent and Customer Service Representat

TTEC at Home LLC-FedEx
02.2019 - Current
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Trained new agents on company policies, procedures, and best practices for improved service delivery.
  • Coordinated communication between clients and internal teams to ensure timely resolution of inquiries.
  • Analyzed market trends to identify opportunities for improving service offerings and expanding client base.
  • Mentored junior agents, providing guidance on performance improvement and career development strategies.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Analyzed competitive landscape to adjust strategies and stay ahead in market.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Facilitated training sessions for new agents, elevating overall team performance.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Conducted regular performance reviews with team members to identify areas for development.
  • Developed referral program that significantly expanded client base.
  • Negotiated favorable terms in client contracts, safeguarding company interests.

Administrative Assistant and Multiple Job Titles

Heritage Communication
05.2003 - 02.2019
  • Managed scheduling and calendar coordination for executives, ensuring efficient time management.
  • Prepared detailed meeting agendas and minutes, enhancing communication and follow-up processes.
  • Supported document preparation and formatting, maintaining high standards of accuracy and professionalism.
  • Handled incoming correspondence and inquiries, providing timely responses to enhance client relations.
  • Assisted in project coordination by tracking deadlines and deliverables, ensuring tasks remained on schedule.
  • Collaborated with team members to streamline administrative procedures, fostering a more productive work environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Performed research to collect and record industry data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Receptionist and Treatment Operation Supporter

Recovery Centers of Arkanasas
06.2008 - 05.2010
  • Traveling to other facilities to assist clients and counselors.
  • Greeted and assisted visitors, ensuring a welcoming and professional front desk experience.
  • Managed incoming calls, directing inquiries to appropriate departments promptly.
  • Scheduled appointments and maintained calendars for staff, optimizing time management.
  • Processed mail and packages efficiently, ensuring timely distribution within the office.
  • Assisted in data entry tasks, supporting administrative functions with accuracy and attention to detail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Providing Urinalysis screenings
  • Attending meetings with with clients, families and counselors.
  • Monitoring RCA clients.
  • Providing prescription medications to each clients as scheduled.
  • Other responsible duties required for facility.

Education

Certification - General Studies

University of Arkansas Pulaski Technical College
North Little Rock, AR
05-2025

Associates in Liberal Arts And Science - Liberal Arts And Sciences

University of Arkansas Pulaski Technical College
North Little Rock, AR
05-2025

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Goal-oriented mindset
  • Clear communication
  • Critical thinking
  • Call management
  • Flexible schedule
  • Conflict resolution
  • Polite communication skills
  • Client follow-up calls
  • Lead prospecting
  • Career growth strategy development
  • Strong communication
  • Follow-up calling
  • Microsoft office
  • Meeting arrangements
  • Partnership development
  • Analytical and logical thinking
  • Attention to details
  • Multi-line telephone operation
  • Meeting preparation
  • Spreadsheet tracking
  • Information documentation
  • Customer needs determination
  • Organizational skills
  • Relationship building

Accomplishments

    Certified Spiritual Life Coach LLC-July 2022

    The ultimate goal is to provide tools to help others become fully independent. This leads individuals to self-actualization, so they can continue forward into their daily routines, bright future, realize their dreams and purpose in life. This will enhance the joy of being fully activated in their life and help to set daily goals. These goals will enhance motivation,peace, clearing blockages to live an exciting and joyful life. Also, it will help with daily steps to make their dreams a reality and believing in themselves. It's very important to uplift those to live at peace and purposeful life while healing.

Certification

Certificate of completion Suicide Prevention-August 2022

Certificate of Completion Healing Life Coach-July 2022

Timeline

Remote Sale Agent and Customer Service Representat

TTEC at Home LLC-FedEx
02.2019 - Current

Receptionist and Treatment Operation Supporter

Recovery Centers of Arkanasas
06.2008 - 05.2010

Administrative Assistant and Multiple Job Titles

Heritage Communication
05.2003 - 02.2019

Certification - General Studies

University of Arkansas Pulaski Technical College

Associates in Liberal Arts And Science - Liberal Arts And Sciences

University of Arkansas Pulaski Technical College

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