Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Tanya Murray

Tanya Murray

Enterprise,MS

Summary

Dynamic and adaptable professional with a proven track record in enhancing customer experiences and streamlining inventory processes at Driveline Retail. Expert in visual merchandising and customer relationship management, I excel in fostering team collaboration and implementing effective product placement strategies. Achieved a significant improvement in store appearance and customer satisfaction through innovative display techniques and meticulous attention to detail. Focused on customer satisfaction in any circumstance.

Overview

18
18
years of professional experience

Work History

Merchandiser

Survey Merchandisers
02.2021 - Current

Basically the same responsibilities as I have with Driveline with the exception of being considered more of a gig job (1040). They use self contractors.

Merchandiser

Driveline Retail
01.2021 - Current
  • Remove damaged, expired,, not-in-set and discontinued items from displays.
  • Update pricing and signage to complete product displays and educate customers.
  • Inspect merchandise for quality and arranged proper display location on floor.
  • Manage inventory levels with regular monitoring, auditing, ordering, and stock replenishment for optimal product availability.
  • Improve overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verify that the products appear at correct locations in proper quantities.
  • Complete efficient store resets to prepare store for special promotions and seasonal updates.
  • Train new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Contribute to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

Lead Sales Associate

Dollar General
09.2020 - 01.2021
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.

Enumerator

United States Census
01.2020 - 10.2020
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
  • Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Assisted people in filling out surveys with complete and accurate information.
  • Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
  • Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs while safely following all COVID-19 guidelines.

Lead Sales Associate

Dollar General
02.2009 - 07.2012

Customer Service Representative

Pioneer Credit Co.
03.2007 - 05.2008
  • Provided a welcoming environment for customers by greeting them warmly.
  • Managed timely collection of loan payments.
  • Handled incoming calls.
  • Received and processed loan applications via phone and face-to-face interactions.
  • Generated detailed credit analysis.
  • Entering customer information details into financial database.
  • Completed processing for approved loan agreements.
  • Entered detailed information pertaining to Warranty Deeds and vehicle titles.
  • Ensured an orderly work environment by maintaining proper filing systems.
  • Obtained necessary certifications and incorporated critical insurance coverage into customer loans.
  • Gained expertise in tax preparation software.
  • Prepared federal and state tax returns for customers.

Education

Associate Degree - Graphic And Digital Design

Meridian Community College
Meridian, MS
05.1999

Skills

  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Active listener
  • Visual merchandising
  • Pricing and signage updates
  • Product inventory counts
  • Vendor relations
  • Planogram design
  • Customer relationship management (CRM)
  • Creative with adobe InDesign
  • Plan-o-gram implementation
  • Stock control
  • Time management
  • Multitasking
  • Customer service
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Team collaboration
  • Laptop and mobile device use
  • Multitasking Abilities
  • Relationship building
  • Quality assurance
  • Task prioritization
  • New store setups
  • Display model assembly
  • Staff training
  • Originality and creativity
  • Excellent communication
  • Hand and power tool operation
  • Interpersonal communication
  • Digital signage design
  • Seasonal decor
  • Remote video conferencing
  • Written communication

Timeline

Merchandiser

Survey Merchandisers
02.2021 - Current

Merchandiser

Driveline Retail
01.2021 - Current

Lead Sales Associate

Dollar General
09.2020 - 01.2021

Enumerator

United States Census
01.2020 - 10.2020

Lead Sales Associate

Dollar General
02.2009 - 07.2012

Customer Service Representative

Pioneer Credit Co.
03.2007 - 05.2008

Associate Degree - Graphic And Digital Design

Meridian Community College
Tanya Murray