Tanya Nava
Eureka,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Asset Management position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Asset Manager
SN Servicing Corp
12.2016 - 12.2023
- Increased efficiencies in asset evaluation processes through the implementation of advanced analytic tools.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Negotiated contract terms with brokers and buyers to achieve net sale proceeds.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance.
- Streamlined collections processes, improving efficiency in the mortgage servicing department.
- Enhanced customer satisfaction by efficiently addressing and resolving mortgage servicing issues.
- Collaborated with multiple departments to ensure seamless mortgage servicing processes for clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to mortgage servicing.
- Established open lines of communication with borrowers, promoting transparency throughout the entire mortgage servicing process.
- Managed a diverse portfolio of loans while adhering to investor guidelines and federal regulations related to mortgage servicing.
- Facilitated smooth transitions for new hires as an experienced mentor, providing guidance on best practices in mortgage servicing and processing.
- Coordinated smoothly with third-party vendors such as appraisers or title companies, expediting the resolution of property-related issues impacting mortgage servicing activities.
Customer Service Representative
WageWorks
06.2008 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Human Services & Psycology
University of Phoenix
Santa Teresa, NM03.2012
Skills
- Qualitative Analysis
- Microsoft Excel
- Property Management
- Due diligence
- Property accountability
Accomplishments
20 Hours of Safe MLO completed.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNP - Certified Notary Public
Languages
Spanish
Full Professional
Timeline
Asset Manager
SN Servicing Corp
12.2016 - 12.2023
Customer Service Representative
WageWorks
06.2008 - 01.2012
Bachelor of Science - Human Services & Psycology
University of Phoenix
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