Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Tanya Nix

Gainesville,GA

Summary

Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrator

SpecialCare Hospital Management
08.2024 - Current
  • Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
  • Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Worked effectively in fast-paced environments.
  • Conducted community outreach activities promoting awareness about various health issues affecting vulnerable populations.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.

Program Manager

Guidance Center of Lea County
06.2023 - 08.2024
  • Responsible for the daily operations of community based integrated healthcare program
  • Data collection and analysis to ensure all compliance standards are achieved
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Implementation of processes and procedures to monitor the effectiveness of program outcomes
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

Care Coordinator

Guidance Center of Lea County
08.2020 - 06.2023
  • Care Coordinator for high needs individuals
  • Facilitate and collaborate with community agencies to ensure members needs are met
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.

Case Worker/Transitional

Geo/Lea County Correctional Facility
07.2018 - 07.2020
  • Prison case manager, file auditing, inmate community liaison, transitional support for re-entry
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Trained new team members by relaying information on company procedures and safety requirements.

Case Manager

Wesley Spectrum
03.2012 - 06.2018
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Child and Family Case Manager

Mental Health Cooperative
04.2000 - 08.2011
  • Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
  • Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
  • Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
  • Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
  • Educated families on relevant policies and procedures to enhance understanding of the case management process.
  • Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
  • Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.

Education

M.B.A. - Healthcare Management

WGU
07.2023

Bachelors of Arts - Sociology, psychology, child development

Carlow University
Pittsburgh, PA
05.1997

Skills

  • Client Relations
  • Detail-Oriented Data Input
  • Thoroughness in Task Execution
  • Record Maintenance
  • Data-Driven Decision-Making
  • Collaborative Team Leadership
  • Office Coordination
  • Interpersonal Skills
  • Data Privacy Management
  • Cross-Functional Collaboration
  • Document Organization
  • Team Leadership
  • Resolution Facilitation
  • Strategic Planning Skills
  • Effective Team Collaborator
  • Analytical Problem Solving

Certification

Driver's License, BLS Certified, Six Sigma, Motivational Interviewing, SMART Goals, CPI

Timeline

Administrator

SpecialCare Hospital Management
08.2024 - Current

Program Manager

Guidance Center of Lea County
06.2023 - 08.2024

Care Coordinator

Guidance Center of Lea County
08.2020 - 06.2023

Case Worker/Transitional

Geo/Lea County Correctional Facility
07.2018 - 07.2020

Case Manager

Wesley Spectrum
03.2012 - 06.2018

Child and Family Case Manager

Mental Health Cooperative
04.2000 - 08.2011

Bachelors of Arts - Sociology, psychology, child development

Carlow University

M.B.A. - Healthcare Management

WGU

Similar Profiles

CREATE PROFILE
Tanya Nix