Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tanya Norfles

Sacramento,CA

Summary

Compassionate caregiver with extensive experience at Medely, excelling in vital sign monitoring and electronic charting. Proven ability to document patient behaviors and foster positive relationships, enhancing patient care quality. Recognized for delivering individualized support and maintaining high standards of hygiene, contributing to improved patient outcomes in diverse healthcare settings.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Nursa 5295 S Commerce Dr Suite 500
05.2024 - 06.2025
  • Oversaw and maintained patients' rooms, group living and areas.
  • Provided specialized and expert patient support while working collaboratively in an interprofessional coordinated care delivery model.
  • Used advanced knowledge of health care as it relates to access of care and patient care to prioritize flow and facility readiness.
  • Provided expertise in utilizing numerous advanced patient systems in support of multiple facilities involved in patient coordinated care delivery model.
  • Answer call lights in a timely manner and provided a safe living environment for residents and patients.
  • Provided patient care while monitoring and taking vital signs.
  • Charted intake and output into computers
  • Monitored patient health
  • Developed and/or maintained effective and efficient communication with the patient, interprofessional care delivery teams, family, and facilities.
  • Manage patient systems to verify and validate accuracy and resolve issues; evaluates patient information to determine whether the patient requires immediate assistance.

Certified Nursing Assistant

Medely 1315 3rd St Suite 500
08.2022 - 04.2025
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Facilitated mobility and therapy by executing structured exercise programs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing, and other activities of daily living.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to Type patients in hospital facility.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of Number+ residents under long-term care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Upheld infection control and prevention policies across different patient-facing areas.

Account Executive

Verizon 10734 International Dr
01.2013 - 09.2014
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fostered and sustained productive relationships with professionals across designated territory.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Achieved or exceeded company-defined sales quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Retention/Customer Service Representative

Comcast - 4450 E Commerce Wy
11.2005 - 05.2011
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided high-quality customer service to current and future customers.

Finance Technician

USAF DFAS 3100 Research Blvd
01.1997 - 04.2000
  • Input financial data and produced reports using Software.
  • Managed office inventory and ordered new supplies when items were running low.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Processed daily financial transactions in support of finance team objectives.
  • Investigated and resolved inquiries with billing and invoicing.
  • Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Pitched in to assist with special projects and additional tasks.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Operated computers programmed with accounting software to record, store and analyze information.

Finance Technician

USAF DFAS 2906 W Tuskegee Airmen Ave
01.1993 - 01.1997
  • Input financial data and produced reports using Software.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Processed daily financial transactions in support of finance team objectives.
  • Investigated and resolved inquiries with billing and invoicing.
  • Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Pitched in to assist with special projects and additional tasks.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Operated computers programmed with accounting software to record, store and analyze information.

Education

Basic Life Support - CPR And AED

American Heart Association
Concord, CA
12.2023

Bachelor Of Applied Studies - Business And Teaching

Los Angeles Pacific University
San Dimas, CA
04.2019

Associate Of Applied Science - Financial Management

Air University- Community College of The Air Force
Montgomery
04.1999

Skills

  • Documenting behaviors
  • Transporting patients
  • Monitoring fluids
  • Vital sign recording
  • Observing responses
  • Vital signs monitoring
  • Electronic charting
  • Reliable team player
  • Compassionate caregiver
  • Documentation expert
  • Collecting vital signs

Accomplishments

I handled the highest volume of calls while simultaneously reducing the repeat call rate.

Certification

Certified nursing assistant

Home Health Aide

Typing

Med Tech Certification

Timeline

Certified Nursing Assistant

Nursa 5295 S Commerce Dr Suite 500
05.2024 - 06.2025

Certified Nursing Assistant

Medely 1315 3rd St Suite 500
08.2022 - 04.2025

Account Executive

Verizon 10734 International Dr
01.2013 - 09.2014

Retention/Customer Service Representative

Comcast - 4450 E Commerce Wy
11.2005 - 05.2011

Finance Technician

USAF DFAS 3100 Research Blvd
01.1997 - 04.2000

Finance Technician

USAF DFAS 2906 W Tuskegee Airmen Ave
01.1993 - 01.1997

Basic Life Support - CPR And AED

American Heart Association

Bachelor Of Applied Studies - Business And Teaching

Los Angeles Pacific University

Associate Of Applied Science - Financial Management

Air University- Community College of The Air Force

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Tanya Norfles