Tanya Oden
Westland
Summary
Customer service professional with over 10 years of experience in call center and hospitality sectors. Expertise in effective communication and problem-solving, delivering exceptional service to diverse clientele. Proven ability to enhance customer satisfaction and resolve issues efficiently.
Overview
17
17
years of professional experience
Work History
Housekeeping, Laundry, Houseman
Embassy Suites by Hilton
12.2021 - Current
- Optimize workflow in sorting, washing, drying, pressing, and folding textile items.
Customer Service Auditor
FACS Group
07.2008 - Current
- Evaluated all incoming calls, grading associates on customer service effectiveness and quality metrics.
- Provided support for incoming phone inquiries regarding customer accounts.
- Monitored call interactions to uphold service standards and improve associate performance.
- Facilitated training programs aimed at improving call handling techniques.
Cashier
Kroger's Supermarket
07.2023 - 07.2024
- Delivered exceptional customer service by greeting patrons and assessing needs effectively.
- Assisted customers in determining requirements, enhancing overall shopping experience.
- Managed cash register operations, ensuring accuracy in cash, check, and credit card transactions.
- Adapted work schedule flexibly to accommodate business requirements and peak hours.
Patient dietary Scheduler
Beaumont Health
05.2020 - 01.2021
- Handled inquiries through incoming calls, providing detailed dietary information.
- Utilized various system functions to efficiently schedule patient meals.
- Executed data entry, report processing, and meticulous record management.
Environmental Services
Aramark
05.2019 - 05.2020
- Oversaw cleanliness and sanitation throughout plant facility.
- Executed daily sweeping, mopping, and dusting tasks for facility upkeep.
- Thoroughly cleaned sinks, mirrors, toilets, and managed waste disposal.
- Promoted hygiene compliance through diligent sanitation practices.
Housekeeping
Warren Woods Health and Rehabilitation Center
04.2018 - 05.2019
- Sanitized toilets, showers, bathtubs, countertops, and sinks to uphold health standards.
- Maintained cleanliness by dusting and polishing all furniture and fixtures.
- Conducted sweeping, mopping, and vacuuming for spotless floor surfaces.
Education
High school diploma - General Studies
Murray Wright High School
Detroit, MI08.1998
Skills
- Client relations and service
- Sanitation and maintenance
- Housekeeping and floor care
- Nutritional assistance and cooking
- Laundry operations
- Sales and telemarketing expertise
- Analytical research skills
Additional Information
I'm detailed oriented with strong problem solving skills., I'm a fast learner, well organized and hardworking., I have excellent verbal and written communication skills., I'm good at time management and multi-tasking.
Experience with multi-line phone systems Proficient in Microsoft Office Suite and data entry tools
Experience with multi-line phone systems
Proficient in Microsoft Office Suite and data entry tools
Familiar with scheduling and record-keeping systems
Timeline
Cashier
Kroger's Supermarket
07.2023 - 07.2024
Housekeeping, Laundry, Houseman
Embassy Suites by Hilton
12.2021 - Current
Patient dietary Scheduler
Beaumont Health
05.2020 - 01.2021
Environmental Services
Aramark
05.2019 - 05.2020
Housekeeping
Warren Woods Health and Rehabilitation Center
04.2018 - 05.2019
Customer Service Auditor
FACS Group
07.2008 - Current
High school diploma - General Studies
Murray Wright High School
Similar Profiles
Omar FahibOmar Fahib
Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)
LIZMAR SANNAY BARRAGAN PARADALIZMAR SANNAY BARRAGAN PARADA
Housekeeping Supervisor / Room Attendant / Laundry / Public Areas at Embassy Suites by HiltonHousekeeping Supervisor / Room Attendant / Laundry / Public Areas at Embassy Suites by Hilton
Nallely MendozaNallely Mendoza
Front Desk Agent at Embassy Suites by Hilton PalmdaleFront Desk Agent at Embassy Suites by Hilton Palmdale
Gernae CollinsGernae Collins
Dcw Caregiver at Community Living CenterDcw Caregiver at Community Living Center
Lauren McnallyLauren Mcnally
RTI Interventionist at South Canton ScholarsRTI Interventionist at South Canton Scholars