Summary
Overview
Work History
Education
Skills
Websites
Software
Languages
Interests
Timeline
Generic

TANYA OJONG ENOW

Application/ Production Support Engineer
Concord,NC

Summary

Highly motivated Application/Production Support Engineer with 8 years comprehensive experience in platform support, software systems, as well as maintaining and enhancing application monitoring solutions to detect and resolve production operation issues. Hard working, educated and willing to go the extra mile to meet goals and exceed standards. Demonstrated proficient skills in root cause analysis, system monitoring, troubleshooting, and using observability tools like Splunk, Dynatrace, Datadog, Nagios, and AppDynamics. Seeking to leverage my technical and strong problem-solving skills to contribute to the success of a dynamic IT team.

Overview

9
9
years of professional experience

Work History

Application/Production Support Engineer

BAE Systems
1 2024 - Current
  • Participate in planning, testing, and implementation of application changes, upgrades, patches, and releases following the change management process
  • Triage major incidents by using diagnostic tools, monitoring dashboards, and system logs to troubleshoot issues
  • Monitor the effectiveness of mitigation measures and validate that the incident has been fully resolved before closing the incident
  • Monitor application health, databases, performance metrics and KPIs through monitoring dashboards using infrastructural monitoring tools Splunk, Nagios, AppDynamics and Datadog
  • Recommend and implement improvements, monitor production and non-production systems to ensure infrastructure production environments perform at maximum efficiency
  • Work closely with development and infrastructure teams to ensure smooth deployment and rollback procedures for application changes.
  • Implement effective incident management strategies that minimized disruption to business operations during system outages or failures.
  • Earned recognition from management for consistently going above and beyond the call of duty, demonstrating a deep commitment to organizational success.
  • Improve production efficiency by identifying and troubleshooting issues in a timely manner.
  • Effectively communicate complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
  • Prepare reports and technical documentation of day-to-day production processes.

Application/Production Support Engineer

Bank Of America
11.2021 - 11.2023
  • Proactively monitored scheduled alerts and notification emails through Splunk, Dynatrace, and App dynamics dashboards to get a deep statistical analysis of performance data and application capacity
  • Collaborated with cross-functional teams including development, QA, and infrastructure teams to troubleshoot complex technical issues and implement solutions
  • Assisted in the deployment and implementation of new application functionalities to enhance system scalability and avoid downtime
  • Monitored system performance metrics, JVMs and server health checks using Dynatrace and App dynamics to prevent slowdowns and crashes
  • Utilized BMC Remedy to view and resolve production incidents reported by cross-functional teams in a timely manner
  • Documented troubleshooting procedures and resolutions for knowledge sharing and future references in Confluence, SharePoint and OneNote
  • Participated in production change releases and contributed by ensuring a smooth transition, as well as minimal downtime of all applications in prod
  • Investigated and troubleshooted the root cause for underlying application issues like HTTP 500's and 400's errors, traffic down, and network connectivity problems
  • Utilized Jira ticketing system to effortlessly track issue tickets, manage and resolve client issues in a timely manner thereby improving productivity and customer satisfaction
  • Provided progress reports and application status updates to managers and other stakeholders.
  • Developed comprehensive documentation for system configurations, allowing for easier troubleshooting and faster resolution times.
  • Collaborated with cross-functional teams to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.

Application Support/ Systems Engineer

Dynamic Tech IT, LLC
06.2018 - 10.2021
  • Performed daily system monitoring, verifying the integrity, availability, and performance of all hardware, server resources, systems, and key processes
  • Managed system storage resources and security by implementing LVM for disk utilization, logs alert and CPU utilization of Dev/Test/Prod environments.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Troubleshooted group policy, administrative templates and maintained server-based applications running on the network through Active Directory services.
  • Coordinated job schedules to meet business needs while optimizing resource utilization.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Implemented performance monitoring on Microsoft Windows servers to avoid high CPU/ memory utilization alerts
  • Diagnosed and resolved customer issues regarding client products running on Window servers
  • Configured and managed SSH servers for password-less logins, secure SSH logins as well as restrict SSH logins to local networks using IP tables.
  • Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Participated in system development life cycle from requirements analysis through system implementation.

Linux System Administrator/ Application Support Specialist

Zenithe Insurance S.A
09.2015 - 04.2018
  • Ensured high availability of critical systems by proactively monitoring server health and addressing potential issues before they escalated.
  • Created and extended physical volumes, volume groups and resized existing logical volumes for additional space requirements
  • Performed patching on running servers using live upgrades, yum update, reducing minimal server downtime.
  • Granted permissions and updated file ownerships for clients and users on the network.
  • Updated and recovered root passwords for our Linux servers as well as setting up documentation.
  • Performed System analysis and tuning to ensure optimal operating systems response for multi-user applications.
  • Used innovative methods and technologies to identify and solve problems related to performance, scalability, reliability, and availability.
  • Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
  • Contributed to incident response efforts as needed to address urgent situations quickly and effectively.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Maintained comprehensive documentation of server configurations, network architecture, and troubleshooting procedures to ensure consistency across the team.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Education

BSc (Computer Science) -

UNC CHARLOTTE

Skills

Scripting Languages (Shell scripting)

Software

VMware

Atlassian Jira

BMC Remedy

Service Now

RHEL 6 and 7

CentOS 6 and 7

Oracle Virtual Box

Splunk

Confluence

Excel

PowerPoint

Languages

English
Native or Bilingual
French
Professional Working

Interests

Hiking

Movies

Family gatherings

Sports

Timeline

Application/Production Support Engineer

Bank Of America
11.2021 - 11.2023

Application Support/ Systems Engineer

Dynamic Tech IT, LLC
06.2018 - 10.2021

Linux System Administrator/ Application Support Specialist

Zenithe Insurance S.A
09.2015 - 04.2018

Application/Production Support Engineer

BAE Systems
1 2024 - Current

BSc (Computer Science) -

UNC CHARLOTTE
TANYA OJONG ENOWApplication/ Production Support Engineer