Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tanya Olivas

Aurora,CO.

Summary

Strong leader and problem solver with positive demeanor. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.

Overview

11
11
years of professional experience

Work History

Kids Front End Supervisor

Lifetime Fitness Clubs
03.2022 - Current
  • Manage between 80-120 children between 3 months to 12 years old during peak times, while supervising 8-10 employees simultaneously.
  • Greet members and guests, assisting with child check ins and check outs, assisting with application usage for member events and coordinations, and staying up to date on current and future club events.
  • Delivered feedback to decision-makers regarding employee performance and training needs .Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Keep team members engaged and in zone and participating with Jr. Members for optimal experience, ensuring classes run on time, safety ratios are met, and zones are sanitized and within guidelines.

Resolutions II, Case Manager

24/7 Intouch, Airbnb Campaign
01.2019 - 11.2020
  • Assisted Hosts with property damage claims to personal property, evaluating and adjusting multi-line claims to find fair value.
  • Mediated between guests and hosts according to Airbnb policies and regulations to come to a fair resolution when possible.
  • Assisted guests with same day resolutions, providing them with fair value accomodations when hosts were unable to provide promised property.

UPS Safety Supervisor

United Postal Service, UPS
12.2017 - 12.2018
  • Completed workplace safety and hazard inspections.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Monitored safety practices of new and existing employees.
  • Inspected work practices and procedures for compliance with company and federal regulations.
  • Trained company employees in safety procedures and provided in-depth documentation for review.
  • Inspected worksites, practices and gear for compliance with established safety standards.

Member Service Supervisor

Sam’s Club
01.2013 - 05.2016
  • Managed between 15-20 cashiers, aiding with scheduling, promoting sales on memberships upgrates, product protection plans, and credit cards to hit monthly sales goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted with development of event strategies and plans to promote accomplishment of marketing goals.
  • Accounting of tills and high ticket inventory tracking through key turning duties throughout departments.


Education

High School Diploma -

Hinkley High School
Aurora, CO
05.2013

Skills

  • Handling Complaints
  • Refunds Exchanges and Adjustments
  • Computer Proficiency
  • Adaptable to Changing Demands
  • Delegation and Supervision
  • Accurate Money Handling
  • Conflict Management
  • Problem-Solving Skills
  • Product and Service Sales
  • Front-End Support
  • Staff Management
  • Social Perceptiveness
  • Scheduling and Time-Tracking
  • Problem Anticipation and Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Kids Front End Supervisor

Lifetime Fitness Clubs
03.2022 - Current

Resolutions II, Case Manager

24/7 Intouch, Airbnb Campaign
01.2019 - 11.2020

UPS Safety Supervisor

United Postal Service, UPS
12.2017 - 12.2018

Member Service Supervisor

Sam’s Club
01.2013 - 05.2016

High School Diploma -

Hinkley High School

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Tanya Olivas