Tanya Oswalt
Pensacola
Summary
Compassionate Reading Intervention Specialist with a proven track record of gains on average of, 1 grade level or higher. Known for high productivity and efficient task completion. Specialize in individualized instruction strategies, coordination and collaboration with educators, and curriculum development. Excel in communication, empathy, and patience to foster positive learning environments and strong student progress.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Reading Intervention Specialist
Elevate English Goals
10.2023 - Current
- Conducted and reviewed assessments to develop customized improvement plans.
- Established positive relationships with families by communicating regularly about their child's progress.
- Facilitated small group instruction in literacy activities such as guided reading and literature circles.
- Created lesson plans to teach phonemic awareness, phonics, fluency, comprehension, and vocabulary skills.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Collaborated with teachers to integrate reading strategies into lesson plans.
TEFL Teacher
Free Lance
Pensacola
07.2016 - Current
- Conducted small groups of 10, and individual classroom lectures, discussions, and group activities based on differentiated English levels.
- Developed lesson plans to teach course materials according to the schedule and age ranges from Pre-K to adulthood.
- Taught lessons encompassing a range of skill-building activities for speaking, writing, reading, and listening.
- Organized extracurricular opportunities and field trips.
Reading Tutor
LandrumHR
Pensacola
08.2022 - 09.2023
- Developed individualized lesson plans for diverse reading levels.
- Conducted one-on-one tutoring sessions to enhance reading skills.
- Implemented effective strategies for improving comprehension and fluency, resulting in an average of 1 grade-level gain.
- Requested for special projects, organization at different schools, documentation, data entry, scheduling, and assisting in the training of other tutors on data entry.
Mortgage Closer
Zillion Technologies, Inc.
02.2021 - 09.2021
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Maintain relationships with local Settlement Agents across the nation.
- Executed loan closure process, including ordering data entry, organize and distribute documents, create closing documents and meet tight deadlines.
- Coordinate the closing document deliveries with Processing and Settlement Agents.
QA Administrator
Jupiter Bach
Pensacola
03.2020 - 02.2021
- Facilitated communication between departments and management to achieve accuracy and organization of documentation flow.
- Presented and mitigated Material Review Board meetings and logs for the end of the month and year inventory.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive work instructions for cross-training.
- Organized activities to reward employees, provide motivation, and improve efficiency.
- Developed a filing system and Quality Office protocols, increasing efficiency.
- Spearheaded special projects and worked with the management team to improve workflows and eliminate unnecessary tasks..
- Monitored office inventory to maintain adequate supply levels, and order products.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Office Assistant
Landrum Human Resources
Pensacola
11.2019 - 03.2020
- Developed organizational systems for contracts, records, reports, and agendas to enhance traceability and efficient in office operations.
- Maintained inventory for administrative supply closet to prevent shortages.
- Filed and retrieved records, enhancing productivity, and supporting departmental and business needs.
- Provided clerical support to the Quality team, managing spreadsheets, creating tracking documentation, organizing files, and scanning documents to improve organizational workflow.
- Developed PowerPoint presentations for business development initiatives.
Proofreader & Writer
Free Lance
Pensacola
11.2016 - 11.2019
- Proofread materials created by other writers to identify spelling, punctuation, and grammar mistakes.
- Applied strong writing, editing, and proofreading abilities to each assignment to produce the best possible content.
- Conducted final checks on publications before print or digital release.
- Completed writing projects according to set standards regarding order, clarity, conciseness, style, and terminology.
Chemo Scheduler
Marshfield Clinic
Marshfield
09.2018 - 09.2019
- Attained proficiency in Registration, Appointment Scheduling, and Chemo Scheduling within 3 months.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Coordinated chemotherapy appointments with patients and aligned outside department or clinic schedules, while diligently confirming information and client availability.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
- Managed medical practice administrative needs to provide patient satisfaction.
- Scheduled and confirmed patient appointments for diagnostic, chemotherapy, and all coordinating services.
- Supported administrative and healthcare staff, providing schedule fulfillment and client satisfaction.
- Conducted patient intake interviews to collect medical information and insurance details.
Financial Clearance Call Center Representative
Mayo Clinic
Eau Claire
07.2017 - 09.2018
- Created training How-to Guides for FCCC staff.
- Trained new hires on scripting, phones, and work queue duties.
- Provided technical support and training to hospital staff on loading insurance, guarantors, and other vital information into Epic software.
- Helped create policies that will be utilized enterprise-wide for other go-live trainings.
- Maintain a high level of both incoming and outgoing phone calls, while collecting pre-service deposits.
- Created and educated patients with quotes and understanding their deductible, out-of-pocket max and co-insurance responsibility for upcoming procedures or visits.
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems and collect pre-service deposits.
- Educated clients on how to navigate company systems and apply for any support services available.
- Maintained high-volume workload within fast-paced environment by assisting 80 -130 clients per 8 hours and consistently meeting performance benchmarks.
TEFL Teacher
IELTSNow
Saint Petersburg
05.2016 - 05.2017
- Instructed more than 10+ adult students through lectures, discussions, group activities and demonstrations.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Employed teaching approaches to make lessons interesting, interactive, and inclusive for all levels.
- Developed lesson plans to teach course materials according to schedule.
- Facilitated lessons incorporating a variety of skill-enhancing activities for speaking, writing, reading, and listening.
TEFL Teacher
Sun School
Saint Petersburg
04.2016 - 01.2017
- Created interactive lesson plans for students between the ages of 1.5 and 4 years old.
- Provided one-on-one and group instruction for non-English-speaking students within classroom settings.
- Instructed through group activities, demonstrations, play, and reading.
- Utilized various teaching techniques to make lessons interesting and interactive.
- Developed lesson plans to teach course materials according to the schedule.
- Facilitated lessons encompassing a range of skill-building activities for speaking, writing, reading, and listening.
MRI Scheduler
Kelly Services
Eau Claire
07.2015 - 12.2015
- Cross-trained staff on phones and Epic.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed front office customer service, appointment management, and administration tasks to streamline workflow.
- Managed incoming calls for MRI Department, coordinating appointment scheduling and addressing patient concerns.
- Coordinated physician calendar with patient appointments and procedures in Epic.
- Ensured compliance with established policies and procedures related to scheduling activities.
Volunteer TEFL Teacher
Zelyony Gorod Summer Camp
Zelyony Gorod
05.2015 - 06.2015
- Created the curriculum from the ground up and supervised eight other teachers.
- Instructed 30+ students ranging from Middle School to High School ages through lectures, discussions, group activities and demonstrations.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading, and listening.
- Employed different teaching styles to make lessons interesting, interactive, and inclusive to differing levels of English from Basic to Advanced English.
Data Entry Specialist
Kelly Services
Duluth
06.2014 - 05.2015
- Compiled data from source documents prior to data entry.
- Performed data entry and organization of data for lawsuit.
- Identified and corrected data entry errors to prevent duplication across systems.
- Communicated with coworkers to hit all deadlines and project milestones.
Office Manager
Kelly Services
Duluth
05.2013 - 07.2013
- Directed office operations to maintain uninterrupted workflow: including receiving and sorting correspondence, routing calls, and generating business letters and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Set up patient charts and document information in various company software.
- Registered patients and input insurance, demographic and health information into software and confirmed records.
Tutor
University of Wisconsin - Superior
Superior
09.2011 - 05.2013
- Tutored for a Modern East Asia History course after taking the Pre-Modern East Asia History course.
- Instructed a foreign student on proper grammar for papers and assignments.
- Offered insightful feedback and motivation to inspire students to work toward reading goals.
- Tested students' knowledge to determine skill level and provided new learning tools to advance concept mastery.
Education
Bachelor of Arts - Critical Analysis of Literature, Culture, & Film, TEFL (Teaching English as a Foreign Language)
University Of Wisconsin - Eau Claire
Eau Claire, WI08.2015
Some College (No Degree) - English Education
University Of Wisconsin - Superior
Superior, WIA+ Certified And MCP - Computer Networking
Connecting Point
Duluth, MNSome College (No Degree) - Anthropology/Geology
University Of Wisconsin- Stevens Point
Stevens Point, WISkills
- Teaching/Tutoring/Training
- Accounts Payable/Receivable
- Inventory
- Multi-line Phones Systems
- Medical billing/terminology/scheduling/registration
- Microsoft products
- Call Center
- Office management
- Customer Service
- Quality Assurance
- Data Entry
- Research
- Database Administration
- Sales
- Documentation
- Scanning/Filing
- Supervising
- Technical support
- Network Administration
- Training and Development
- Microsoft Office
- Reporting and documentation
- Event coordination
- Scheduling and calendar management
- Administrative management
- Reading assessment
- Lesson planning
- Literacy instruction
- Individualized tutoring
- Reading strategy integration
- Student engagement
- Classroom management
- Curriculum development
- Communication skills
- Collaboration skills
- Critical thinking
- Problem solving
- Time management
- Organizational skills
- Adaptability
- Small group instruction
- Online learning
- Instructional coaching
- Vocabulary building
- Text analysis
- English language learners
- Mentoring teachers
- Reading comprehension
- Blended learning
- Multisensory teaching
- One-on-one tutoring
- Literacy development
- Summative assessment
- Phonics instruction
- Collaborative teaching
- Progress monitoring
- Phonemic awareness
- Fluency training
- Parent communication
- Standardized testing
- Response to intervention
- Learning disability support
- Materials preparation
- Early literacy
- Tutoring skills
- Reading motivation
- Individualized support
- Literacy coaching
- Intervention planning
- Teacher collaboration
- Classroom leadership
- Instructional best practices
- Vocabulary expansion
- Interactive teaching
- Student remediation
- Testing proficiency
- Guided reading
- Verbal and written communication
- Parent-teacher collaboration
- Group facilitation
- Comprehension techniques
- Intervention strategies
- Assessments
- Differential instruction
Certification
TEFL
References
References available upon request.
Timeline
Reading Intervention Specialist
Elevate English Goals
10.2023 - Current
Reading Tutor
LandrumHR
08.2022 - 09.2023
Mortgage Closer
Zillion Technologies, Inc.
02.2021 - 09.2021
QA Administrator
Jupiter Bach
03.2020 - 02.2021
Office Assistant
Landrum Human Resources
11.2019 - 03.2020
Chemo Scheduler
Marshfield Clinic
09.2018 - 09.2019
Financial Clearance Call Center Representative
Mayo Clinic
07.2017 - 09.2018
Proofreader & Writer
Free Lance
11.2016 - 11.2019
TEFL Teacher
Free Lance
07.2016 - Current
TEFL Teacher
IELTSNow
05.2016 - 05.2017
TEFL Teacher
Sun School
04.2016 - 01.2017
MRI Scheduler
Kelly Services
07.2015 - 12.2015
Volunteer TEFL Teacher
Zelyony Gorod Summer Camp
05.2015 - 06.2015
Data Entry Specialist
Kelly Services
06.2014 - 05.2015
Office Manager
Kelly Services
05.2013 - 07.2013
Tutor
University of Wisconsin - Superior
09.2011 - 05.2013
Bachelor of Arts - Critical Analysis of Literature, Culture, & Film, TEFL (Teaching English as a Foreign Language)
University Of Wisconsin - Eau Claire
Some College (No Degree) - English Education
University Of Wisconsin - Superior
A+ Certified And MCP - Computer Networking
Connecting Point
Some College (No Degree) - Anthropology/Geology
University Of Wisconsin- Stevens Point