Tanya Parker
Administration
Philadelphia,PA
Summary
ADMINISTRATIVE SUPPORT REPRESENTATIVE
Over 20 years of providing high quality customer service, focusing on Data Entry and Insurance
Overview
25
25
years of professional experience
Work History
Underwriting Assistant
Hartford Steam Boiler
King of Prussia, PA
07.2020 - Current
- Responsible for keying and processing accurate reports on lightning and reassignment letters to clients and adjustors.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Reviewed, classified, coded and rated applications to support [Job title] during busy periods.
- Entered data into underwriting database to track activity during [Type] process.
Employee Advocate
Trion
King of Prussia, PA
08.2019 - 01.2020
- Received calls daily to assist employees enroll in benefits
- Assists members with enrolling in medical plans, life insurance, FSA balances and transactions
Claims Inquiry Representative
MEDRISK
King of Prussia, PA
02.2018 - 08.2019
- Solve claim adjudication issues in a timely and professional manner
- Assisted network providers with their claims processing and payment status inquiries.
Care Associate
ALLIANCE HEALTH INFORMATION
Ivyland, PA
12.2014 - 07.2016
- Received inbound calls from patients to assist in crisis intervention, locating doctors in their local area and treatment centers for chemical dependencies.
Residential Counselor
P.I.C.L
Horsham, PA
07.2014 - 08.2015
- Supervised the overnight shift to ensure the effectiveness of the residential facility and clients’ safety
- Provided counseling and safety to clients with mental disorders, drug, and alcohol dependency
- Supervised when client received daily medications, complete filing and ordering of daily medications, weekly
- Update client files with medication changes, progress notes, admission data changes, and incident reports.
Client Care Representative
TIMEPLUS PAYROLL
Bensalem, PA
09.2010 - 05.2014
- Responsible for keying and processing accurate payrolls, handle and distribution of confidential information
- Responsible for updating existing client company changes and employee changes
- Responsible for managing and maintaining assigned client base to deliver a high degree of customer service
- Research and respond to all internal and external communications in a timely manner.
Claims Provider Representative
IBC FOC
Philadelphia, PA
12.2004 - 12.2009
- Access various systems to provide information on claim status and benefit eligibility for hospitals, home health agencies, and nursing facilities
- Verify ICD-9 and CPT codes for validity
- Advised providers of claim submission guidelines.
Patient Care Advocate
EXPRESS SCRIPTS, INC
Horsham, PA
10.2002 - 12.2004
- Assist members in understanding and maximizing the use of their pharmacy benefits program
- Solve claim adjudication issues in a timely and professional manner
- Handled highly escalated problems calls and issues
- Responsible for distributing participant materials and documenting issues and resolutions
- Assist physicians with obtaining prior authorizations for medications.
Account Manager
SEARS CREDIT
Trevose, PA
05.2001 - 10.2002
- Receive calls daily from customers to ascertain problems with credit card issues
- Handled highly escalated problems calls and issues
- Acted as liaison between customers and store representatives to process sale authorizations
- Followed federal laws and company guidelines when editing/debiting customer’s credit accounts
- Analyze productivity of work groups to insure efficiency and effectiveness
- Process disputes on Credit Bureau Reports with negative histories.
Production Operator
ALFRED ANGELO
Horsham, PA
06.1999 - 08.2000
- Data Entry for orders from vendors, which included filing, reports, order receipts
- Compiled daily reports on orders, inventory, and productions
- Composed letters for Director of Productions.
Education
Advanced Career Training, Upper Darby, PA Certificate - Information Processing -
Timeline
Underwriting Assistant
Hartford Steam Boiler
07.2020 - Current
Employee Advocate
Trion
08.2019 - 01.2020
Claims Inquiry Representative
MEDRISK
02.2018 - 08.2019
Care Associate
ALLIANCE HEALTH INFORMATION
12.2014 - 07.2016
Residential Counselor
P.I.C.L
07.2014 - 08.2015
Client Care Representative
TIMEPLUS PAYROLL
09.2010 - 05.2014
Claims Provider Representative
IBC FOC
12.2004 - 12.2009
Patient Care Advocate
EXPRESS SCRIPTS, INC
10.2002 - 12.2004
Account Manager
SEARS CREDIT
05.2001 - 10.2002
Production Operator
ALFRED ANGELO
06.1999 - 08.2000
Advanced Career Training, Upper Darby, PA Certificate - Information Processing -
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