TANYA PARRAM
Powell,TN
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
13
13
years of professional experience
Work History
Phone Operator
Summit Medical Group of Farragut
10.2023 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Billing Specialist
Knoxville Kidney Center
04.2020 - 09.2023
- Maintained accurate and complete billing system and process
- Reviewed and posted daily payments
- Ensured all received payments are applied correctly according to customer's instructions
- Prepared, reviewed and sent out collection letters on set schedule
- Provided timely follow up on past due accounts using phone calls, emails or letters
- Compiled monthly client statements with a high degree of accuracy.
Health Unit Coordinator
Parkwest Medical Center
04.2011 - 12.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided care for 33-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Education
High School Diploma -
Elkhart Memorial
Elkhart, TN05.2004
Skills
- Patient care
- Vitals
- Answering phone
- Mutiple tasking
- Medical Billing and Collections
- Till Counting
- Diagnostic Codes
- Information Updates
- Insurance Confirmation
- Customer Contact
- Collection Practices
- Process Payments
- Office Supplies and Inventory
- Mail Sorting and Correspondence
Timeline
Phone Operator
Summit Medical Group of Farragut
10.2023 - Current
Billing Specialist
Knoxville Kidney Center
04.2020 - 09.2023
Health Unit Coordinator
Parkwest Medical Center
04.2011 - 12.2020
High School Diploma -
Elkhart Memorial
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