Tanya Pastor
Senior Manager, Field Enablement
Doylestown,PA
Summary
Forward-thinking Senior Consultant with outstanding knowledge of Veeeva CRM, Veeva Promomats, Veeva Medcomms, Veeva Medical, Salesforce.com, and analytics with proven history of effective problem-solving and optimizing Field Enablement Technologies. Dedicated to efficiency, collaboration and long-term results.
Overview
13
13
years of post-secondary education
22
22
years of professional experience
Work History
Senior Consultant, Tech
IQVIA
East Norriton, PA
10.2018 - Current
- Determined areas for improvement and implemented processes to alleviate client problems.
- Evaluated clients' needs and created plan of action to provide solutions.
- Identified business issues through careful collaboration with key stakeholders.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Mapped current business and operational processes and recommended areas for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with Pharmaceutical Companies to implement Veeva Commerical and Medical CRM, Veeva Vault, and Veeva Event Management such as DBV Technologies, Regeneron, and Bausch Health.
Sr Manager
Highpoint Solutions
Norristown, PA
07.2016 - 10.2018
- Responsible for gathering and documenting requirements, designing solution, implementing solution with Veeva resources, demoing solutions, and working Business support teams such as trainers and helpdesk to understand solutions.
- Worked with training vendors such as LPW to develop training materials to support releases,
- Worked with Data Warehouse teams to integration data between systems.
- Developed custom code to display Master Data Management Customer Profiles within CRM
- Worked with Pharmaceutical Companies to implement Veeva Commercial and Medical CRM, Veeva Vault, and Veeva Event Management such as Tetraphase, Ariad, and Biogen.
Veeva CRM Implementation Specialist
Nervewire, Inc.
New York, NY
07.2015 - 07.2016
- Work directly with Business partners to gather and document requirements to support Medical Affairs and future commercial organization
- Responsible for designing and implementing Veeva CRM Online and Mobile for Surface
- Building and Loading Content for Detailing and Approved eMail template within Vault
- Work closely with Data architect to build end to end solution
- Design and Build Informatica Mappings to load MDM data into CRM
- Develop training material
- Trained Medical Scientific Liasons on use of the application
Solution Architect
Merck Sharp & Dohme
Lansdale, PA
12.2004 - 05.2015
- Followed the Merck Systems Life Cycle and Design in proposing, recording, and constructing customizations.
- Assisted Siebel developers with innovative solutions and troubleshooting.
- Responsible for project plan, resource utilization, requirements, design, uat and implementation for four Business Objects releases.
- Redesigned call flow which resulted in a significant cost savings.
- Collaborated globally with IT delivery organizations to develop Veeva best practice guidelines
- Lead global requirements gathering workshops
- Worked with Merck Release Management Organization to develop process and tools for Production releases
- Established a communication cadence between the Business, Integration teams, Design Teams, Vendor, and support Teams by establishing weekly teleconferences and encouraging team collaboration.
- Worked closely with Markets, Business Analysts, Integration Team, and Analytics team to develop an end to end CRM solution on Siebel, Salesforce.com, and Veeva Platforms.
Senior Consultant
Unisys
Roswell, GA
08.1998 - 12.2004
- Delivered in-depth Siebel System training, imparting knowledge of best practices for system development.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Prepared, checked and coordinated documentation to support component design and application.
- Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
- Worked with several Consumer, Financial, and Pharmaceutical Companies implement CRM and Reporting Systems such as M&M Mars, Bank of Boston, Southwire, and Merck,
Education
Bachelor of Science - Computer And Information Sciences
Kennesaw State University
Kennesaw, GA 01.1992 - 08.1998
Bachelor of Science - Middle Grades Education
Kennesaw State University
Kennesaw, GA 01.1992 - 08.1998
Skills
Business needs analysis
Issue Analysis
Consulting
Team Training
Project support
Software Management
Timeline
Senior Consultant, Tech
IQVIA
10.2018 - Current
Sr Manager
Highpoint Solutions
07.2016 - 10.2018
Veeva CRM Implementation Specialist
Nervewire, Inc.
07.2015 - 07.2016
Solution Architect
Merck Sharp & Dohme
12.2004 - 05.2015
Senior Consultant
Unisys
08.1998 - 12.2004
Bachelor of Science - Computer And Information Sciences
Kennesaw State University
01.1992 - 08.1998
Bachelor of Science - Middle Grades Education
Kennesaw State University
01.1992 - 08.1998